The Metropolitan Hotel & Spa

• These offers are open to all American Express Card members whose accounts are valid and in good standing. An American Express Cardmember ("Cardmember") for the purpose of these offers means a person holding a card issued by American Express® Banking Corp. in India.
• These offers are not valid for American Express Corporate Cards issued by American Express Banking Corp. in India.
• These offers not valid for American Express Cards issued by a third party bearing the name or trademark or service mark or logo of American Express ("Network Cards ") issued in India.
• This program is being offered by the participating service establishment only and shall be valid for the period mentioned in the offer.
• All the offers in this program will be fulfilled at the merchants’ end only.
• These offers is being made purely on a “best effort” basis. Cardmembers are not bound in any manner to participate in these offers and any such participation is purely voluntary.
• American Express is neither responsible for availability of goods/services nor guarantees the quality of the goods/services and is not liable for any defect or deficiency of goods or services so obtained/availed of by the Cardmembers under these offers. Any disputes with regard to the quality of goods/services availed shall be taken up with the merchant/service establishment directly. American Express shall have no liability whatsoever with regard to the same.
• American Express shall not be liable whatsoever for any loss/damage/claims that may arise out of use or non-use of any goods or services availed by Cardmember under these offers.
• American Express reserves its absolute right to withdraw and/or alter any of the terms and conditions of the offer at any time without prior notice.
• Nothing expressed or implied in the program shall in any way waive or amend any of the terms and conditions of the existing Cardmember agreement with the Card issuer.
• To receive these offers, purchase should be charged in full to the American Express Card. No cash alternative is available.
• Any disputes arising out of and in connection with this program shall be subject to the exclusive jurisdiction of the courts in Delhi only.

The Metropolitan Hotel & Spa New Delhi, Bangla Sahib Road, Connaught Place, NEW DELHI, 110001, India

neoVeda Spa at The Metropolitan

Terms and Conditions 

Offer :- Spa Offer: Get a flat 20% off on all services (no minimum spend or maximum cap).

Eligible Cards: All American Express Consumer Cards.

Validity: 25 August 2023 – 24 August 2024.

Location: Lower Lobby Level, The Metropolitan Hotel & Spa New Delhi, Bangla Sahib Road, Connaught Place, NEW DELHI, 110001, India

Timings – 6:30 AM to 10:00 PM

Offer Terms and Conditions:-

• Cardmember has to announce he/she is an American Express Cardmember to avail the offer at the time of making the reservation/booking.
• Offer will be valid at neoVeda Spa, The Metropolitan Hotel & Spa New Delhi, Bangla Sahib Road, Connaught Place, NEW DELHI, 110001, India.
• Cardmember is required to make a prior reservation at least 24 hours in advance with neoVeda Spa.
• For reservations, Cardmembers are requested to contact 011 4250 0200 (Timings 6:30 AM to 10 PM)
• This offer can be availed multiple times during offer period.
• In case of cancellations - Cardmember must call the hotel  to cancel their reservation at least 24 hours in advance prior to reservation time.
• This offer is applicable on Basic and Supplementary Cards.
• Reservations on a single day cannot be split between Basic and Supplementary Cardmembers; Only a Basic or a Supplementary Cardmember can avail the offer at the same time.
• Only one card can be used to avail the offer per reservation. Offer is not applicable if the bill payment is split over more than 1 card.
• The offer is applicable on all the Spa and Salon services available.
• The offer is not applicable on products at the Spa and Salon.
• The discount is applicable on the amount exclusive of taxes.
• This offer is applicable on all the services.
• This offer cannot be combined with any other offer or exchanged against any cash or products.
• The offer cannot be clubbed with any other ongoing offer and promotion.
• There are no black-out dates under this offer.
• In case of any queries, Cardmember are requested to call at 011 4250 0200 (Timings 6:30 AM to 10 PM)
• The query would be answered within 2 working days from the date the query is raised.
• The last to raise queries is within 15 days after the offer end date.

Stay Offer

• Offer: 20% off on room rates for all AMEX Cards.
• Eligible Cards: All American Express Consumer Cards.
• Validity – 25 August 2023 – 24 August 2024.
  
  

Steps to avail the offer:-

• American Express Cardmembers need to call on +91 8130194129 (9AM to 6PM from Monday to Saturday) to make room reservation.
• Available only through direct call to hotel or walk in reservations.
• Offer applicable only at The Metropolitan Hotel & Spa New Delhi, Bangla Sahib Road, Connaught Place, NEW DELHI, 110001, India.
• This offer can be availed multiple times during offer period.
• The offer is not to be clubbed with a special promotion in the hotel or a package.
• There is no minimum transaction applicable to avail the offer.
• There is no maximum capping on the discount.
• There are no blackout dates for the offer.
• The offer is also applicable on supplementary cards.
• Basic and Supplementary Cardmember cannot avail the offer at the same time in a single day.
• Only one card can be used to avail the offer per reservation. Offer is not applicable if the bill payment is split over more than 1 card.
• In case of cancellations - Cardmember must call the hotel to cancel their reservation at least 24 hours in advance prior to reservation time.
• Cardmember needs to be present at the Hotel to avail the offer.
• The offer is applicable on amount exclusive of applicable taxes.
• The offer can be combined with Spa and Dining offers at the hotel.• In case of any queries, Cardmember are requested to contact +91 8130194129.
• The query would be answered within 3 working days from the day the query is raised.• The last date to raise queries is within 3 days from last day of the offer.
• The offer is applicable for once per usage in a single day by the AMEX cardmember. 

Dining Offer:

The Metropolitan Hotel & Spa New Delhi, Bangla Sahib Road, Connaught Place, NEW DELHI, 110001, IndiaOffer: The restaurants will provide 20% off on total bill value for up to 10 people inclusive of alcohol* to American Express Cardmembers (no minimum spend or maximum cap).*Alcohol will be served to guests above 25 years of age.

Eligible cards: Gold Charge, Platinum Reserve, Platinum Travel, Platinum Reserve, Membership Rewards and Smart Earn Offer

Validity: August 25th, 2023 – August 24th, 2024.

Offer Terms and Conditions:-

• The offer is valid for supplementary cards as well.
• The above offer is inclusive of alcohol.
• This Offer is applicable for reservations/ bookings from go live till one year.
• American Express Cardmembers can avail the offer by reaching out directly on hotel landline: 011 4250 0200 during the time mentioned in the table below.
• Offer is not applicable on walk-ins.
• The offer would be valid on presentment and billing settlement done by a valid American Express card to avail the discount.
• To avail this offer Cardmembers need to make prior reservations at least 24 hours in advance.
• Only one card can be used to avail the offer per reservation. Offer is not applicable if the bill payment is split over more than 1 card.
• Restaurant will wait up to maximum 15 minutes for guests to show up. Any confirmed table reservation wherein guests do not show up at the restaurant within 15 minutes of reservation time will be automatically treated as a No-Show.
• In case of cancellations - Cardmember must call the hotel to cancel their reservation at least 24 hours in advance prior to reservation time.
• Guests walking in after 5 minutes of reservation time will be treated as walk-in guests to be seated as per availability at the restaurant and will not be eligible to avail the offer.
• In case of cancellations - Cardmember must call the hotel to cancel their reservation at least 24 hours in advance prior to reservation time.
• Discounts will not be applicable on Service Charge 
• Discount is only applicable for Dine In, and discount is not applicable on delivery or takeaways.
• Discount is not applicable on purchases of alcohol bottles.
• Discount is only applicable on alcohol purchased by the glass/peg.
• Table reservations on a single day cannot be split between Basic and Supplementary Cardmembers; Only a Basic or a Supplementary Cardmember can avail the offer at the same time.
• The offer cannot be clubbed with any other ongoing promotional offer.
• The offer is applicable on the amount exclusive of taxes.
• A Cardmember can avail the offer multiple times during the offer period.• Blackout dates for this offer are Valentine’s Day (14 February, Christmas Eve and Christmas Day (24 Dec and 25 Dec), New Year Eve (31 Dec).
• Table cannot be offered if the whole outlet is booked for some private event / party.
• Table cannot be offered if there is a special performance in the outlet e.g., a ticketed musical performance
• In case of any queries, Cardmember are requested to immediately contact 011 4250 0200 during the time mentioned in the table below.
• The query would be answered within 7 working days.
• Participating Restaurants: 3 outlets participating:  Sakura, Chutney Bar + Tandoor and Zing.