Dream Set Go

• This offer is open to American Express Platinum Card, Gold Card, Platinum Reserve Credit Card, and Platinum Travel Credit Cardmembers whose accounts are valid and in good standing. An American Express Cardmember ("Cardmember") for the purpose of this offer means a person holding the above-mentioned card(s) issued by American Express® Banking Corp. in India.
• This offer is not valid for American Express Corporate cards issued by American Express Banking Corp. in India.
• This offer is not valid for American Express Cards issued by a third party bearing the name or trademark or service mark or logo of American Express ("Network Cards ") issued in India.
• This offer will be fulfilled at the merchants’ end only. 
• This offer is being made purely on a “best effort” basis. Card members are not bound in any manner to participate in this offers and any such participation is purely voluntary.
• To receive this offer, purchase should be charged in full to the American Express Card. No cash alternative is available.
• American Express Banking Corp. is neither responsible for availability of services nor guarantees the quality of the goods/services and is not liable for any defect or deficiency of goods or services so obtained/availed of by the Card members under this offers. Any disputes with regard to the quality of goods/services availed shall be taken up with the merchant/service establishment directly. American Express shall have no liability whatsoever with regard to the same.
• American Express shall not be liable whatsoever for any loss/damage/claims that may arise out of use or non-use of any goods or services availed by Card member under these offers. American Express reserves its absolute right to withdraw and/or alter any of the terms and conditions of the offer at any time without prior notice.
• Nothing expressed or implied in the program shall in any way waive or amend any of the terms and conditions of the existing Card member agreement with the Card issuer.
• Any disputes arising out of and in connection with this program shall be subject to the exclusive jurisdiction of the courts in Delhi only.
• This offer is subject to partner Terms and Conditions.
• As part of the offer fulfillment, Cardmembers will be required to share certain personal details directly with the third-party partner via email or phone call. While all our third-party partners are expected to take appropriate security measures to protect personal data in accordance with the extant guidelines and their own privacy policy, American Express is neither responsible for sharing your details with the third party partner for this offer nor liable for any consequences related to your sharing of such data directly with the third party partner.
• By sharing your personal details directly with the third-party partner, you hereby consent to the collection, use and processing of your personal data by the third-party partner for the purpose of this offer.
• Cardmembers at the time of making reservations must check with the third-party partner for respective Terms & Conditions applicable for selected category of tickets/ access package. Cardmembers are requested to reach out to  the following point of contacts- Aman Varindani (Primary Contact) aman@dreamsetgo.com & contact number  +919820029592 Karishma Bhabha (Karishma.bhabha@dreamsetgo.com), Monish (monish@dreamsetgo.com)  Timing: 10 AM to 7 PM.
• In the wake of COVID-19, while the merchants/service establishments may be maintaining all safety measures, we request you to ensure safety at your end as well. In no event shall American Express be held liable for any fallouts/illness or any concerns arising/occurring due to the Cardmember choosing to order/avail services from the merchant/service establishment. 

Promotional Offer:-

Flat 20% discount on eligible American Express cards on VIP hospitality packages and general tickets for Premier League for all available matches.

Eligible American Express cards on VIP hospitality packages and general tickets for Premier League for all

Available matches. This discount is on the prices & packages available on the Dream Set Go website https://www.dreamsetgo.co/The packages are listed as below, bifurcated by card type.

Eligible Cards: American Express Platinum Card, Gold Card, Platinum Reserve Credit Card and Platinum Travel Credit Card.

Offer Validity: 25th August 2023 to 11th May 2024 (both days included)

Platinum Cards Offer Price:

Gold Card, Platinum Reserve Credit Card and Platinum Travel Credit Card Offer

URLs where the list of matches is available with venue details, FAQ, policies:

https://www.dreamsetgo.co/

Terms & Conditions:

• The above offers/packages are exclusive of taxes and are per person prices.
• The above packages/prices don’t include any travel and are only tickets/packages for the matches.
• The above packages/prices are inclusive of the discount.
• The offer is available only on select matches on the DreamSetGo website for which they have inventory available. Cardmember can contact the DreamSetGo’s point-of-contact to check the same.
• This offer cannot be clubbed with other offers.
• For the inclusion of an Exclusive Meet & Greet with 1 x Manchester United Legend, one day before the match (minimum 10 pax). DreamSetGo can even organize this Meet & Greet if there are 10 PAX or more.
• The stay isn’t a part of the offer, a Cardmember can request for a stay/hotel and even flights from their point-of-contact while purchasing the package, however, the prices and the availability will depend on what is available at that point. So, this is on request and subject to availability at the time of request/booking.
• In case, there are less than 10 PAX DreamSetGo will still be able to extend this inclusion, however, they will only charge Cardmembers/confirm this once they have a total of 5/10 PAX.
• American Express Centurion and Platinum Cardmembers can also purchase their tickets via Relationship Manager and Platinum Travel & Lifestyle Services respectively.
• Information on tickets will be available 2 weeks before the event. But the actual E-tickets are sent only in the last week by football clubs. This information is available on the website https://www.dreamsetgo.co/ and once the tickets are purchased it will be available on the registered email ID.
• Queries can be raised up to one day before the match. Any Cardmember who books a ticket for any match, till a day before that match can call for any queries. For example, if a Cardmember books a ticket for a 28th October 2023 Match, he can call till 27th October 2023 for any queries.
• The hospitality packages and general tickets subject to availability.• The Cardmember can avail the offer multiple times during the offer period. There are no blackout dates.
• This offer is valid for supplementary cards as well.
• The discount eligible amount is excluding taxes and other fees.
• All fares /packages mentioned above are without TCS (Tax Collected at Source) and GST (Goods and Services Tax).  Additional 5% TCS & 5% GST will be charged.
• All billings will be done by DreamSetGo in Indian Rupees (INR). Charges will be converted by DreamSetGo from Great Britain Pound (GBP) to Indian Rupees (INR) as per prevailing conversion rate (as per www.xe.com) on the day of billing.
• Payment to be done via valid eligible American Express cards only.
• This offer is not valid on EMI options.
• The payment needs to be done via a Razorpay payment link which DreamSetGo will share with the card member.
• The Razorpay payment link will contain the already discounted package prices (as mentioned below) + 5% TCS & 5% GST.
• The Razorpay payment link can be shared either by SMS or Email depending on the Cardmember’s preference.
• The Cardmember needs to make the payment within 24 hours of receiving the Razorpay payment link to purchase the tickets/package. An email confirmation will be sent to Cardmembers as soon as payment is done by DreamSetGo.
• The Cardmember can purchase 10 tickets together per match per card account (Basic and Supplementary card(s) combined) depending on what is available in DreamSetGo’s inventory at that time. 
• Once the ticket(s) is/are ready, DreamSetGo will send an email to Cardmembers saying the ticket(s) is/are ready and Cardmembers can ask DreamSetGo to email the digital tickets to them.
• The Cardmember will receive the digital tickets from DreamSetGo on the email address provided by them during the same week of the match.
• In case of digital tickets, the tickets will be emailed to the Cardmember on the email address mentioned in the invoice. 
• Cardmember cannot cancel or refund the ticket(s) once purchased. The ticket(s) can be transferred.
• All ticket(s) and package(s) are subject to availability at the time of booking/purchase.
• Anything above 10 tickets will be treated as a bulk request and will be subject to availability.
• In case of bulk booking, even if availability is there, the above-mentioned fares will still hold true, however bulk bookings will be dealt with on case-to-case basis. Merchant’s decision will be final in this case and cannot be contested.
• The Cardmembers won’t have the option to proactively select their ticket(s) and seating number. This information will only be available to Cardmembers two weeks prior to the match. E-Ticket(s) will be shared with Cardmembers by DreamSetGo within the same week of the match.
• The seating numbers will be mentioned on their tickets.
• Once Cardmember is made aware of the seating number/position and he/she is not ok with the same, no refunds will be applicable.
• In case, tickets are not available later by DreamSetGo, the complete package amount will be refunded to the Cardmembers within 14 working days from the day merchant confirms there are no tickets available for that particular order. Cardmembers will receive a confirmation email regarding the refund in such case(s). In the case, there is an error from DreamSetGo’s end and it has already taken the payment, in that case, the entire amount will be refunded within 14 working days of DreamSetGo informing the Cardmember regarding the error.
• The Cardmembers need to carry their digital tickets to the stadium.
• Cardmembers can raise queries with DreamSetGo upto one day prior to the matches that they have purchased tickets for. All queries to be responded to within 24 hours.
• DreamSetGo’s Point of Contacts (POCs) – Aman Varindani (Primary Contact) aman@dreamsetgo.com & contact number  +919820029592 Karishma Bhabha (Karishma.bhabha@dreamsetgo.com), Monish (monish@dreamsetgo.com) Timings are 10 AM to 5PM on business days.
• Visa will be Cardmember’s responsibility and American Express or DreamSetGo will not be responsible if Cardmember purchases tickets before confirming Visa with embassy. Incase tickets are booked with DreamSetGo and Visa gets rejected, no refund will be provided by DreamSetGo.

REFUND POLICY:

• In case of the match getting cancelled, a full refund will be provided. This refund will be transferred as and when we receive the same from the sporting body & hotel provider. 
• In case of a travel ban (due to any unforeseen circumstances), a full refund will be provided. This refund will be transferred as and when we receive the same from the sporting body & hotel provider. 
• In case the Cardmember cannot travel due to any visa issues, personal reasons, or any other reason, no refund will be provided. 

Steps to avail the offer:All Cardmembers are required to reach out directly to the Point of contact at DreamSetGo as mentioned above.

• Cardmembers are required to specifically call out the offer and their respective card type at the time of booking/purchase.
• DreamSetGo will inform the Cardmember of the offer prices, inclusions and the availability of the packages.
• Exact details the Cardmember will be required to share with DreamSetGo for them to raise an invoice to the Cardmember:

1.  Complete Name
2. Residence Address
3. PAN Number
4. Email Id
5. Contact Number

• As soon as the Cardmember shares the above details, DreamSetGo will share the invoice with Cardmember along with the Razorpay payment link. 
• The Razorpay payment link will contain the already discounted package prices + 5% TCS & 5% GST.
• The Razorpay payment link can be shared either by SMS or Email depending on the Cardmember’s preference.
• The invoice will be emailed to the Cardmembers on the email address given while raising the invoice.
• The Cardmember is required to make the payment within 24 hours on receiving the Razorpay payment link.
• Once the ticket(s) is/are ready, DreamSetGo will send an email to Cardmembers saying the ticket(s) is/are ready and email the ticket(s) on the email address provided by the Cardmember to DreamSetGo. They will receive the digital tickets in the week of the match.

Escalation Points: