How do I select my PIN?
We are offering Cardmembers the opportunity to select a PIN of their choice. In case you do not select a PIN of choice, then a system generated PIN will be sent to your registered mailing address.
Going forward, to use your American Express Chip Card at all Chip-enabled terminals, you would require a 4-digit PIN to authenticate your transactions.
Hence, please select a PIN of your choice by any one of the following methods:
What happens next?
On your first Point of Sale (POS) transaction, the selected PIN will be written onto your new Chip Card. You will not be required to enter the PIN for this transaction and only signing the charge slip will suffice. Post this you will have to enter the PIN for all future transactions. Remember to choose a PIN for all your American Express Card(s) individually.
Please ensure that you register all your Supplementary and/or additional Chip Cards and individually select a 4-digit PIN at www.americanexpress.co.in or via IVR on the helpline.
If you do not choose a PIN within a stipulated timeline, a system generated PIN will be sent to your registered mailing address.How do I change my PIN?
Please note that for your added protection, once a PIN is either selected by you or generated by the system, you will not be able to change it.
If you think your PIN isn’t secret anymore or you want to change it for any other reason, please call the helpline number printed on the reverse of your Card.How do I unlock my PIN?
If an incorrect PIN is entered multiple times while making a purchase, then the Card may get locked, preventing further usage. In this case, please call the helpline number printed on the reverse of your Card for assistance.What happens if I forget my PIN?
In case you forget your PIN, you can view it anytime, instantly, by logging on to your Online Card Account at www.americanexpress.co.in and clicking on the “Your PIN” tab.