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Get ready for take-off.   

Your British Airways American Express® Premium Plus Card is your passport to a more rewarding world and below you can find out how to make the most of it. From learning how to get started with your Card, to discovering all the benefits, rewards and offers that come as part of your Cardmembership.

Ready? Fasten your seat belt and activate your Card to start your journey


Image of The Platinum Card®

Your Card

Here is all you need to know about getting started with your new British Airways American Express Premium Plus Card. You’ll find helpful advice about online Card activation, managing your Account online and shopping confidently with your Card.  

Getting started

Getting started




Using your Card




Managing your Account

Managing your Account




Rewards and Offers

Your British Airways American Express Premium Plus Card can open doors to a world of destinations and experiences. As a Cardmember, you'll collect Avios1 on purchases on your Card. These will then be transferred to your British Airways Executive Club account, ready for you to redeem on a range of rewards.

Plus, you can take advantage of both Amex Offers and British Airways Executive Club benefits8.



Collecting Avios

You'll collect Avios on purchases made on your British Airways American Express Premium Plus Card1, so you can turn the things you buy everyday into incredible trips.  

Redeeming Avios

There are a number of ways to use your Avios, including redeeming for British Airways reward flights, flight upgrades, part payment of flights and more. 


The Avios you collect on your Card will be transferred to your British Airways Executive Club account every month, usually five to six days before your monthly statement is due.

You can then redeem your Avios in a number of ways:

  • Use your Avios on qualifying flights with British Airways or their oneworld® alliance partners (terms, taxes, fees and carrier charges apply)11
  • Redeem your Avios on cabin upgrades, hotel stays, Avis car rentals or a range of unique experiences you can enjoy either on your travels or closer to home11
  • Explore a world of destinations, beautiful hotels and more at ba.com11

Find out more

Amex Offers

With Amex Offers, you can enjoy a delightful range of offers across dining, retail, travel, and more2. To choose from our enticing array of offers, from statement credits to extra Avios, just follow these three steps.


Step 1


Explore your personalised Amex Offers.

Log in to your Account online or via the Amex App and select ‘Offers’


Step 2


Select the offers you like and save them to your Card


Step 3


Spend on your saved Card in-store or online to get your offer.

BA Executive Club Offers

Take advantage of Member-only deals, exclusive offers and other news from the British Airways Executive Club8. Visit to find out more.


Your British Airways American Express Premium Plus Card opens the door to many benefits, from Companion Vouchers9 to Travel Accident Protection12 and much more.

You can find a summary of your key benefits below.

The British Airways Executive Club
The British Airways Executive Club
As a British Airways Executive Club Member, you can now enjoy a whole fleet of benefits to help make travelling more rewarding. Plus, you’ll collect Avios every time you travel with British Airways or oneworld® partners1. You’ll also start earning Tier Points when you fly with British Airways or oneworld® partners. Tier Points help you move through the different levels of the Club, unlocking lots of great benefits along the way. These include: priority check in and boarding for Bronze Members and access to British Airways lounges for Silver and Gold Members. Plus, you’ll be one of the first to hear about exclusive fares, special offers and all the great opportunities to boost your Avios balance, and spend it8.
Travel Accident Protection
Travel Accident Protection
You're automatically covered for up to £250,000 if you have an accident on public transport while travelling on a ticket purchased with your Card. Subject to enrolment, exclusions and limitations apply.
Get up close with American Express Experiences

We know our Cardmembers love to go to different events, which is why we are pleased to be able to offer access to presale tickets to some of the hottest acts in town before they go on sale to the public. We're also able to secure some of the best seats in the house for movies, theatre shows and concerts and have a special Cardmember allocation of tickets for events at the National Theatre, where you can receive a 2-for-1 interval drinks voucher when you enjoy a pre-theatre meal on the day of your performance13. As a Cardmember you can also enjoy complimentary access to the American Express Lounge at The O2.

Refund Protection
Refund Protection
If a UK store refuses to refund any eligible item over £25 within 90 days of purchase on your Card, we'll give you back the full purchase price, up to £300. Subject to enrolment, exclusions and limitations apply.
Companion Voucher
Companion Voucher

As a British Airways American Express Premium Plus Cardmember, you receive a Companion Voucher when you spend £10,000 each calendar year9. Have you thought where you might go? The Companion Voucher is valid for 24 months and gives you the opportunity to travel with anyone you choose on any available eligible British Airways reward flight to one of over 70 countries worldwide. All you need is enough Avios to redeem on your chosen British Airways reward flight and to pay the taxes, fees and charges using your Credit Card for both you and your companion’s ticket.

Travel Inconvenience protection
Travel Inconvenience Protection
When travel is purchased on your Card you’ll get up to £200 cover per person for flight delays, overbooking or missed connecting flight. You'll also get up to £750 cover per person if you're left without your luggage at your destination for more than 6 hours and up to a further £1,000 cover per person for extended baggage. Subject to enrolment, exclusions and limitations apply.
British Airwars Avios eStore
British Airways Avios eStore
Collect bonus Avios for every £1 spent on purchases on your Credit Card with your favourite brands via the British Airways Avios eStore1. It’s an online shopping portal exclusively for British Airways Executive Club Members like you. (You’ll still collect Avios via the British Airways American Express Premium Plus Card too).
Purchase Protection
Purchase Protection
You're covered for up to £2,500 per eligible item if a purchase made on your Card is accidentally damaged or stolen within 90 days. Subject to enrolment, exclusions and limitations apply.
Fraud Protection Guarantee
Fraud Protection Guarantee
Shop with confidence knowing you'll never be held responsible for any unauthorised purchases, as long as you've taken reasonable care to protect your Account details and PIN.

24-7 Support

Whether you're at home or on the go, you can service your Card Account at your convenience. 

Online Services
Online Services
From paying your bill to viewing your PIN, Online Services lets you manage your Account easily and at your convenience 24/7.
Amex App
Amex App

Download the Amex App and you can manage your Account whether you’re in the comfort of your home or on the go.  Plus, wherever you are in the world, you can access 24/7 support through Message Us.

Visit our FAQs for quick access to the most commonly asked questions about your Card.

Contact us


If you have any questions, American Express Customer Service is ready to assist you.


Customer Service


UK: 0800 917 8020
International: +44 (0) 1273 576 445

24/7 Global Assist® 


+44 (0) 20 3126 4113

Our 24/7 Global Assist service means help is always close at hand wherever you are. Should you need medical and legal advice, have any passport, customs or visa issues, even if you lose your Card, we’re just a phone call away ready to help, wherever you are.

Travel Accident Protection


+44 (0) 870 600 0342

Calls cost a maximum of 1p per minute, plus your phone company’s access charge. Monday-Friday 9am-5pm.

Purchase and Refund Protection 


+44 (0) 345 841 0059

Monday-Friday 8.30am – 5.30pm.

British Airways and Avios Enquiries

0844 493 0747

Calls cost a maximum of 7p per minute, plus your phone company’s access charge. 
International: +44 (0) 191 490 7901