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Welcome to your Harrods American Express® Card

Your new Card is much like Harrods itself. Truly unique. That’s because it’s the only Card which earns you Harrods Rewards points, just about every time you use it. Not to mention the fact it’s backed by worldwide travel benefits.

Activate your Card, to start your journey.


Image of The Platinum Card®

Your Card

Here is all you need to know about getting started with your new Harrods American Express Card. You’ll find helpful advice about online Card activation, managing your Account online and shopping confidently with your Card.  

Getting started

Getting started




Using your Card




Managing your Account

Managing your Account




Rewards and Offers

As you would expect from an American Express Card which bears the Harrods name, the rewards are particularly generous. Here, you can discover some of them, as well as how to earn more Harrods Rewards points1.


   Enjoy generous rewards



You'll collect points on purchases made on your Harrods American Express Card1, so you can turn the things you buy everyday into rewards.

Enjoy generous rewards

BY APPOINTMENT - Personal Shopping & Beyond8

As a Harrods American Express Cardmember, you have access to Harrods' BY APPOINTMENT - Personal Shopping & Beyond, which extends well beyond personal shopping, and into generous rewards for Cardmembers.

You can't always find the time to find precisely what you want to buy. But now, you can talk to someone who can: one of Harrods' team of specialist Personal Shoppers.


It's all part of Harrods' BY APPOINTMENT- Personal Shopping & Beyond, which leads to generous rewards for Cardmembers.







Expect invitations, tailored to the preferences you gave us when you applied for your Card, to exclusive events such as designer shows, private viewings of luxury products, and private shopping events.





Amex Offers

With Amex Offers, you can enjoy a delightful range of offers across dining, retail, travel, and more2. To choose from our enticing array of offers, just follow these three steps.

Amex Offers


Step 1


Explore your personalised Amex Offers. 

Log in to your Account online or via the Amex App and select ‘Offers’


Step 2


Select the offers you like and save them to your Card


Step 3


Spend on your saved Card in-store or online to get your offer.

Get up close with American Express® Experiences

We know our Cardmembers love to go to different events, which is why we are pleased to be able to offer access to presale tickets to some of the hottest acts in town before they go on sale to the public. So whether it's film, music, theatre or dining, American Express gives you access to purchase tickets for incredible events that feed your passion for life.9


Visit our entertainment hub


24-7 Support

Whether you're at home or on the go, you can service your Card Account at your convenience. 

How To Videos
How To Videos
From paying your bill to ordering a replacement Card, watch our How To Videos to help you get started with your new Card.
Amex App
Amex App

Download the Amex App and you can manage your Account whether you’re in the comfort of your home or on the go.  Plus, wherever you are in the world, you can access 24/7 support through Message Us.

Visit our FAQs for quick access to the most commonly asked questions about American Express.

Contact us


If you have any questions, American Express Customer Service is ready to assist you.


Customer Service


UK: 0800 917 8041
International: +44 (0) 1273 576 445

24/7 Global Assist® 


+44 (0) 20 3126 4113

Our 24/7 Global Assist service means help is always close at hand wherever you are. Should you need medical and legal advice, have any passport, customs or visa issues, even if you lose your Card, we’re just a phone call away ready to help, wherever you are.