FAQs
Here are just a selection of FAQs that may be of interest to you as a new Cardmember. For further information, please visit the Help Centre.
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Statement
In order to receive paperless statements, you must register for an Online Services Account where your statements can be viewed. You will continue to receive statements by post until you have set up an Online Services Account. Registering for Online Services simple and you can do so here.
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Registering online
As the primary Cardmember, you can add other Cards to your Account, provided your name and contact details are the same for each Credit Card.
Supplementary or Additional Credit Cards, however, will need to create their own separate Online Services Account.
Your PIN, User IDs and Passwords
PIN
Your PIN number is 4 digit code that you will need to use to authorise Credit Card transactions in-store. You can view, change and unlock your PIN online by logging in to Online Services at americanexpress.co.uk/PIN
Online Services User ID and Password
When registering for Online Services, you will be asked to set up a User ID and Password. You will need these to log in to Online Services via desktop or the Amex App.
If you forget your User ID or Password, you can reset them online by clicking ‘Forgot User ID or Password’ on the login page. You’ll be asked to remember your answer to the Security Validation Question we asked you when you signed up.
Customer Password
Your Customer password is a 4-digit code used to identify you when you call Customer Services and also to view your PIN online through Online Services.
You can set up your Customer password when you activate your Credit Card online by choosing from four options: Mother’s birthday (DD/MM), Father’s birthday (DD/MM), numeric password (4 digits) or memorable date (DD/MM).
To reset your Customer password, please call Customer Services using the number on the back of your Credit Card.
Card Identification number (CID)
Your 4-digit Card Identification number (CID) is an added security feature to help protect you against fraud. Your CID can be found on the front of your Credit Card, above the 15 digit Credit Card number on the right, and printed flat (unlike the Credit Card number). You will be asked to enter this number when viewing your PIN online through Online Services and you may also be asked for this number during phone and online Credit Card transactions.
Supplementary Cardmembers
Yes, Supplementary Cardmembers need to register for their own Online Services Account. Once they have registered, they will be able to view their PIN.
Yes, Supplementary Cardmembers need to activate their Credit Card and register for Online Services. The basic Cardmember cannot do this on the Supplementary Cardmembers behalf.
To register for Online Services, visit americanexpress.com/uk/register
To add a Supplementary Credit Card to your Account, register and log in at americanexpress.com/uk/register and click ‘Add Supplementary Card’ on your Credit Card Account page. Follow the online Credit Card application steps to apply. Alternatively click here to apply.
A Supplementary Cardmember can view their PIN by registering for and logging in to their Online Services Account here. When managing the PIN online they will be required to enter both the 4-digit Card Identification (CID) number located just above the Account number on the front of their Card and their Customer Password, which is the 4-digit password used when calling Customer Services. They will have the opportunity to set up a Customer Password when activating their Card online.
To register for Online Services, visit americanexpress.com/uk/register
Marketing Preferences
You can update your marketing preferences by logging in to Online Services at americanexpress.co.uk
Once you have logged in to your Account, select ‘Account Management’, ‘Alerts and preferences’ and ‘Manage your preferences’ then proceed with your preferred options.
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Rewards
Cashback will be paid to you by crediting your Credit Card Account in the month after your Credit Card anniversary date (month 13) with the Cashback earned in the previous 12 months. Your membership year starts on the date we open your Account on our systems and runs to the day before the your Credit Card renewal date.
Cashback is earned on every full pound spent on each purchase. The value of each purchase will be rounded down to the nearest pound before Cashback is calculated. Cashback amounts earned will be rounded down to the nearest full pence.
No Cashback will be payable on: Interest, fees, balance transfers, cash advances (including transactions treated as cash), loading of pre-paid Cards, American Express Travellers Cheque purchases or foreign exchange transactions; and any amounts that are subsequently re-credited to your Credit Card Account by way of refunds
You can find this out by logging into your online Account at americanexpress.co.uk, checking your statement or viewing your cashback balance on your mobile app.
Benefits
As a Cardmember, American Express Travel is your exclusive online travel agency. You can book:
- Flights, with all major airline providers, such as British Airways
- Accommodation, with a choice of over 120,000 hotels worldwide
- Car hire, with companies like Avis and Hertz
- Cruises
- Experiences.
There are no booking fees for using your American Express Card. Visit americenexpress.co.uk/travel for more information.