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Need Help?

American Express has upgraded @ Work to include the
Need Help? experience, where you can manage your Card programme, make requests, and process forms and queries. 

Need Help? Login

Use Need Help? to manage your Card programme, make requests, and process forms and queries. Log in to @ Work
to get started today.

Need Help? Login
Programmme Configuration

Need Help? One-Page Overview

A quick one-page snapshot all about 'Need Help?'. Learn how to access 'Need Help?', how to navigate around the page, and all about the new features and request types that will support you every day.

How to enroll  into @ Work

Existing PA

 

If there is an existing PA who can access @ Work in your company from the Need Help? homepage, ask them to raise a new request on your behalf under “Programme Administrator User Management” & “Add a Programme Administrator.”

No Registered PA

 

If there are currently no registered PAs
who have access to @ Work in your company,
then please download, complete,
and sign this form and email it to
UKPAservicingenrollments@aexp.com

 

Need Help? Frequently Asked Questions

Read the list of common FAQs all about 'Need Help?'.

Can't find what you are looking for?

Chat With Us

 

Please log in to @ Work using your User ID and Password to chat with a Customer Care Professional. Customer Care Professionals are available Monday - Friday 9 AM-5 PM.

Get Support

 

We are here to help. If you have any questions,
please get in touch with us and get back on track immediately.

 

Administrative Servicing Team

Telephone: 0800 917 8230 or from abroad +44 1273 608123 | 
Monday to Thursday - 08.00 to 17.30, Friday 08.00 to 17.00