Need Help? Login

Use Need Help? to manage your Card programme, make requests, and process forms and queries. Log in to @ Work to get started today.

Need Help? Login

Need Help? Login

Need Help? One-Page Overview

Programmme Configuration

Need Help? One-Page Overview

A quick one-page snapshot all about 'Need Help?'. Learn how to access 'Need Help?', how to navigate around the page, and all about the new features and request types that will support you every day.

How to enroll  into @ Work

Existing PA


If there is an existing PA who can access @ Work in your company from the Need Help? homepage, ask them to raise a new request on your behalf under “Programme Administrator User Management” & “Add a Programme Administrator.”

No Registered PA


If there are currently no registered PAs who have access to @ Work in your company, then please add a new user.

Need Help? Frequently Asked Questions

Read the list of common FAQs all about 'Need Help?'.

Can't find what you are looking for?

Chat With Us


Please log in to @ Work using your User ID and Password to chat with a Customer Care Professional. Customer Care Professionals are available Monday - Friday 9 AM-5 PM.

Get Support


We are here to help. If you have any questions,
please get in touch with us and get back on track immediately.


Administrative Servicing Team

Telephone: 0800 917 8230 or from abroad +44 1273 608123 | 
Monday to Thursday - 08.00 to 17.30, Friday 08.00 to 17.00