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Welcome to the Help Centre

Account management

Update your contact details, register for an Account online and learn about using your PIN.

Frequently asked questions

How do I close an Account?

Can I dispute a pending transaction?

Can I receive a paper statement if I need one?

How do I access the Document Centre to send documents?

How do I cancel a Card?

How do I change my Card Account details?

How do I change my PIN online?

How do I close my Card Account?

How do I dispute a charge on my Card I think is wrong?

How do I receive online statements?

How do I register to manage my Card Account online?

How do I unlock my PIN online?

How do I view my PIN online?

How do I withdraw cash with my Card?

How many times can I change my PIN?

How much can I spend on the Charge Card?

How often can I apply for and receive a credit limit increase?

How often can I expect to receive a statement?

Is it safe to change my PIN code online?

Is there an American Express Mobile App?

I’ve just received my replacement / renewal Card and was expecting a PIN?

What is American Express Shop Small?

What is my annual Card or renewal fee?

What is the Document Centre?

What should I do if I do not agree with my new agreement?

Why am I not getting an option to get a temporary security code delivered to me by SMS and / or email?

Why do I need to activate my new PIN code by using the old PIN code?

Why don’t some charges made using Contactless Card appear as pending transactions?

Will I still be charged a late payment fee if I pay late but didn’t receive a 'Payment Due Reminder' alert that month?