Welcome to the Help Centre
Update your contact details, register for an Account online and learn about using your PIN.
Frequently asked questions
How do I close an Account?
Can I dispute a pending transaction?
Can I receive a paper statement if I need one?
How do I access the Document Centre to send documents?
How do I cancel a Card?
How do I change my Card Account details?
How do I change my PIN online?
How do I close my Card Account?
How do I dispute a charge on my Card I think is wrong?
How do I receive online statements?
How do I register to manage my Card Account online?
How do I unlock my PIN online?
How do I view my PIN online?
How do I withdraw cash with my Card?
How many times can I change my PIN?
How much can I spend on the Charge Card?
How often can I apply for and receive a credit limit increase?
How often can I expect to receive a statement?
Is it safe to change my PIN code online?
Is there an American Express Mobile App?
I’ve just received my replacement / renewal Card and was expecting a PIN?
What is American Express Shop Small?
What is my annual Card or renewal fee?
What is the Document Centre?
What should I do if I do not agree with my new agreement?
Why am I not getting an option to get a temporary security code delivered to me by SMS and / or email?
Why do I need to activate my new PIN code by using the old PIN code?
Why don’t some charges made using Contactless Card appear as pending transactions?
Will I still be charged a late payment fee if I pay late but didn’t receive a 'Payment Due Reminder' alert that month?
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