Help & Support
Insure My Travels
Other Reward Programmes
Welcome to the Help Centre
Update your contact details, register for an Account online and learn about using your PIN.
Frequently asked questions
Can I dispute a pending transaction?
Can I receive a paper statement if I need one?
How do I access the Document Centre to send documents?
How do I change my Card Account details?
How do I change my PIN online?
How do I close my Card Account?
How do I dispute a charge on my Card I think is wrong?
How do I receive online statements?
How do I register to manage my Card Account online?
How do I unlock my PIN online?
How do I view my PIN online?
How do I withdraw cash with my Card?
How many times can I change my PIN?
How much can I spend on the Charge Card?
How often can I apply for and receive a credit limit increase?
How often can I expect to receive a statement?
Is it safe to change my PIN code online?
Is there an American Express Mobile App?
I’ve just received my replacement / renewal Card and was expecting a PIN?
What is my annual Card or renewal fee?
What is the Document Centre?
What should I do if I do not agree with my new agreement?
Why am I not getting an option to get a temporary security code delivered to me by SMS and / or email?
Why do I need to activate my new PIN code by using the old PIN code?
Why don’t some charges made using Contactless Card appear as pending transactions?
Will I still be charged a late payment fee if I pay late but didn’t receive a 'Payment Due Reminder' alert that month?