Help & Support
Insure My Travels
Other Reward Programmes
Welcome to the Help Centre
Update your contact details, register for an Account online and learn about using your PIN.
Frequently asked questions
How do I close an Account?
How do I access the Document Submission Centre to send documents?
How do I activate my Card?
How do I cancel a Card?
How do I change my Card Account details?
How do I change my PIN?
How do I close my Card Account?
How do I register to manage my Card Account online?
How do I reset my Online Account password?
How do I retrieve my Online Account User ID?
How do I unlock my PIN?
How do I view my PIN?
How do I withdraw cash with my Card?
How many times can I change my PIN?
Is it safe to change my PIN?
Is there an American Express Mobile App?
I’ve just received my replacement / renewal Card and was expecting a PIN?
What is my annual Card or renewal fee?
What is the Document Centre?
What should I do if I do not agree with my new agreement?
Why am I not getting an option to get a temporary security code delivered to me by SMS and / or email?
Why do I need to activate my new PIN code by using the old PIN code?