Welcome to the Help Centre

Digital Servicing

Frequently asked questions

Can anyone else access my American Express® App when I use Touch/Face ID?

Does American Express have access to my fingerprint/face data?

How can I pay my bill using the American Express® App?

How do I activate Touch/Face ID login?

How do I deactivate Touch/Face ID login?

How do I log into the American Express® App?

How do I register to manage my Card Account online?

How do I reset my Online Account password?

How do I retrieve my Online Account User ID?

How is the American Express® App different from americanexpress.co.uk?

How secure is my information with the American Express App?

Is the American Express® App available in Dark Mode?

Is the American Express® App available outside of the UK?

Is there an American Express® App?

What are the requirements for Touch/Face ID login?

Why does my Touch/Face ID login expire?