Welcome to the Help Centre
Payments, statements and balance
Make payments to your Account, choose how to receive your statements and understand your charges.
Frequently asked questions
Can I dispute a pending transaction?
Can I pay my bill by Direct Debit?
Can I pay my bill from a non-UK / international bank account?
Can I pay my bill online / via internet banking?
Can I pay my bill using a debit card?
Can I receive a paper statement if I need one?
How can I pay my bill?
How do I access my Card statements?
How do I receive online statements?
How is interest calculated?
How often can I apply for and receive a credit limit increase?
How often can I expect to receive a statement?
What interest do I pay on my Card?
What is a pending transaction?
When is my minimum payment due?
Why don’t some charges made using Contactless Card appear as pending transactions?
Will I still be charged a late payment fee if I pay late but didn’t receive a 'Payment Due Reminder' alert that month?
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