Help & Support
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Welcome to the Help Centre
Payments, statements and balance
Make payments to your Account, choose how to receive your statements and understand your charges.
Frequently asked questions
A recent purchase I made does not appear in either Pending Transactions or my Account balance. Why?
Are my payments to American Express included in Pending Transactions?
Can I dispute a pending transaction?
Can I pay my bill by Direct Debit?
Can I pay my bill from a non-UK / international bank account?
Can I pay my bill online / via internet banking?
Can I pay my bill using a debit card?
Can I receive a paper statement if I need one?
Do all American Express Cards have the Pending Transactions feature?
How can I pay my bill?
How do I access my Card statements?
How do I dispute a charge on my Card I think is wrong?
How do I receive online statements?
How does a Pending Transaction affect my Account balance and credit limit?
How is interest calculated?
How long does it take for a Pending Transaction to appear on my Card Account?
How long will Pending Transactions remain on my account?
How much can I spend on the Charge Card?
How often can I apply for and receive a credit limit increase?
How often can I expect to receive a statement?
What interest do I pay on my Card?
What is a Card pre authorisation?
What is a pending transaction?
When is my minimum payment due?
Why does the Pending Transaction appear twice for the same transaction?
Why don't charges made in a foreign currency appear as Pending Transactions?
Why don’t some charges made using Contactless Card appear as pending transactions?
Why is there a £1 charge in my Pending Transactions?
Will I still be charged a late payment fee if I pay late but didn’t receive a 'Payment Due Reminder' alert that month?