Help & Support
Insure My Travels
Other Reward Programmes
Welcome to the Help Centre
Products and services
Learn about American Express® products, insurance services and understand Avios rewards points.
Frequently asked questions
Are there any fees related with Amex Pay?
Can I activate multiple Cards for Amex Pay on my device?
Can I still use Amex Pay if I am offline?
Can I take advantage of Amex Offers while using Amex Pay?
Can I use Amex Pay to pay for my journey on Transport for London?
Can anyone else access my American Express® App when I use Touch/Face ID?
Do I still get Rewards and Benefits for purchases made using Amex Pay?
Do all contactless terminals work with Amex Pay?
Does American Express have access to my fingerprint/face data?
How can I pay my bill using the American Express® App?
How do I activate Amex Pay for my Card(s)?
How do I activate Touch/Face ID login?
How do I deactivate Amex Pay?
How do I deactivate Touch/Face ID login?
How do I log into the American Express® App?
How do I make a return for purchases made using Amex Pay on my device?
How do I use Apple Pay with my Card?
How do I use Google Pay with Android?
How do I use my device to pay?
How do I withdraw cash with my Card?
How is the American Express® App different from americanexpress.co.uk?
How many devices can I use to Activate Amex Pay for my Card(s)?
How much can I spend in an Amex Pay transaction?
How secure is an Amex Pay transaction?
If I receive a replacement Card, do I need to update my Card information in Amex Pay?
Is the American Express® App available outside of the UK?
Is there a cost for the American Express® App?
What are the requirements for Touch/Face ID login?
What digital wallets are available to me if I have an Android device?
What happens if my device is lost or stolen?
What is Amex Pay?
What is a Device Card Number?
What is my Default Card and how do I change it?
What is the American Express Membership Rewards® programme?
What is the Card application process?
What terms and conditions apply to Amex Pay?
What types of insurance coverage does American Express offer?
Where can I use Amex Pay to make purchases?
Which Cards and devices are eligible for Amex Pay?
Why do I need a Secure Device Lock?
Why do I need to set Amex Pay as my default Tap and Pay app?
Why does my Touch/Face ID login expire?
Why does my device show a payment complete screen if the transaction was not successful?