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American Express Merchant Website
Support Center

All the Help You Need in One Place 


From a beginner’s guide to useful tips for seasoned users, you will find everything you need to get the most out of your Merchant Account Online.


Training Document

Merchant Website Training

A step by step guide to help familiarize you with each part of the website.

Top Tips

Top Tips

Learn how to get the most out of your Account Online with these tips.


How to navigate our site



How to manage disputes



How to navigate Account Services


User Guides


Take a more detailed look at how things work in these three handy guides.


Frequently Asked Questions

Contact Us

On-Site Help


Click ‘WalkMe Thru’ button at the right side of your screen for tutorials to help you complete your tasks. 



Live Chat


Click the ‘Chat’ button to chat with a member of our service team

(Mon-Fri, 8:00am-8:00pm ET).



Email Us


Send us emails securely regarding questions about the website or to request updates to your Merchant Account.


Call Us



Our customer care representatives will assist you Mon - Fri, 8:00am to 8:00pm, ET.