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Frequently Asked Questions
Welcome to the Help Centre
Security and fraud
Report your Card lost, stolen or damaged and learn how you are protected against fraud.
Frequently asked questions
Do I require documentation to set up a dispute?
How I will come to know that the dispute is resolved?
How can I dispute a charge?
How do I report a lost, stolen or damage Card?
How does SafeKey work?
Should I pursue with the merchant as well after raising a dispute with you?
What is the time interval for periodic updation of KYC?
What is the timeframe within which a charge can be disputed?
What should I do if I notice a fraud transaction on my Card?
Where do I contact American Express?
Will I be required to pay for the disputed charge?
Will I get an acknowledgement that my dispute/claim is taken?