Purchase Protection





Protect your shopping


Enjoy stress-free shopping when you use your American Express Card, with 90-day Purchase Protection. 



Purchase Protection


If your eligible item* is either stolen or accidentally damaged up to 90 days after you've bought it, we'll reimburse you up to £2,500.


*Excess of £50 applies. Terms, conditions and exclusions apply. Check your eligibility here.


purchase protection
refund protection



Refund Protection

Having trouble returning an item to a UK retailer? 


If you purchased the item on your American Express® Card, and the item is unused, submit a claim within 90 days and we’ll cover the purchase cost for eligible* items up to £200. 


Maximum cover is £750 in a 12 month period.


Terms, conditions, and exclusions apply. Minimum purchase value £25. Check your eligibility here.


*Please note some American Express Cards provide cover up to £300.





Terms of use


For details of eligible items, limitations and what exclusions apply, please refer to your Card's

insurance terms - these can be found in the insurance documentation that came with your Card, 

or under 'Read Insurance' at the bottom of each product page.  






Related Pages

SafeKey and Express List

Shop safely with SafeKey. It's smart

technology that helps us make sure it's really

you when shopping online. Express List

also makes online checkout simpler too. 



Learn more


Travelling abroad

Our Global Assist® Helpline is there

to help you, around the clock, and around

the globe*. From delayed departures to

lost luggage, we're there to help 24/7.


*Terms, conditions and exclusions apply



Learn more


Account and fraud alerts

Be the first to know if we spot anything

odd or unusual on your Account, with the

help of our alerts. Find out here how we

keep you up to date. 



Learn more 


Not a Cardmember yet?


*Terms, conditions and exclusions apply. Check your eligibility here