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Contact Us & Merchant Services FAQs

Contact Us & Merchant Services FAQs

Have a merchant query? Here's how to reach us for a merchant query:

If you are a merchant and have a question on servicing, or any other technical assistance that you require, simply call our Merchant Services at 1800 419 1414 (Toll Free) or 0124 280 1414 from Monday to Saturday (10am to 9pm IST).

For queries regarding merchant transaction authorisation, please call 1800 419 5960 (Toll Free) or 0124 280 1010 (Landline). The authorisation help desk is there to help you 24/7.

If you are an American Express Cardmember, please use our Customer Care contact number. 


Need further assistance?


We've put together some answers to the most commonly asked questions:

General Queries

Managing Your Account Online

Fraud, Disputes and Chargeback