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Maintain Card Members

New Card Members

You can apply for a new Card by filling in a paper form, or if your company’s liability type is either LL, Corporate or Combined, you can apply online via American Express @ Work.

◆SLA for Card Delivery

If you request your Card to be sent to your home, the Card will be sent by post to the home address stated on your official ID document in approximately 2-3 weeks.

If you request your Card to be sent to your office, we will first send a letter to the home address stated on your official ID document using an express delivery service to verify your identity. Once this has been confirmed, we will then send out your Card to your office address. This process takes 3-4 weeks.

*Please submit your application form well in advance in order to receive your Card before your planned usage or business travel. Please ensure that the required fields on your application form are complete and that you have included a copy of an official ID document.

Updating Card Member Information

Please ensure all Card Members’ registered information is up-to-date. If there are any changes, please have them fill in the "Notification of Changes/Cancellation for Card Members" form and submit it to American Express.

*Approvers vary depending on the details that have been updated

Card Replacement

If the Card is lost, stolen or damaged, please have the Card Member contact our Membership Services Center or submit a request via Online Services.

For more details, please see here.


*JR TOKAI Express Corporate Card Members are not eligible for the Card Replacement Service in Online Services. Please contact our Membership Services Center.

Cancel Card Members

There are two ways to cancel employee's Cards.

Manage your Corporate Card Program anytime, anywhere with @ Work®

Make the most of this powerful online tool, giving you full visibility and control of your company’s Corporate Cards. Log in safely and securely online.

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