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Maintain Card Members

New Card Members

Looking to add a new Card Member? You can apply for a new Card by filling in the appropriate application form. Just remember that the Authorizing Officer's signature is required.

* Card applicants must submit a copy of official identification document(s) along with the application form.
* Please submit the form after it has been signed by the Authorizing Officer.

◆SLA for Card Delivery

If you request your Card to be sent to your home, the Card will be sent by post to the home address stated on your official ID document in approximately 2-3 weeks.

If you request your Card to be sent to your office, we will first send a letter to the home address stated on your official ID document using an express delivery service to verify your identity. Once this has been confirmed, we will then send out your Card to your office address. This process takes 3-4 weeks.

*Please submit your application form well in advance in order to receive your Card before your planned usage or business travel. Please ensure that the required fields on your application form are complete and that you have included a copy of an official ID document.

Updating Card Member Information

Please ensure all Card Members’ registered information is up-to-date. If there are any changes, please have them fill in the "Notification of Changes/Cancellation for Card Members" form and submit it to American Express.

*Approvers vary depending on the details that have been updated

Emergency Card Replacement (In Case of Loss or Theft)

Please have the Card Member contact our Membership Services Center.

For more details, please see here.

Cancel Card Members

There are two ways to cancel employee's Cards.

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