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Frequently Asked Questions

  1. Why did American Express update the Online Privacy Statement?
    • We strive to make our privacy disclosures as clear and transparent as possible. As a result, we review and update our Online Privacy Statement periodically so it reflects our current practices as well as transparency requirements.

  2. What changes did American Express make to its Online Privacy Statement?
    • The updated online privacy statement provides additional detail and examples about the online information we gather as well as how we use online information to deliver products and services, for marketing and advertising purposes, and for detecting and assessing fraud and other risks relating to our business.

  3. How do the changes affect web and mobile visitors, including American Express Cardmembers?
    • While we've updated the Online Privacy Statement, we have not changed the way we use, share or safeguard online information.

  4. When do the changes go into effect?
    • The new Online Privacy Statement will be effective 18 November, 2013.

  5. How do Cardmembers access and manage their privacy choices?
    • Cardmembers always have a right to access, update, change or correct their personal information. If you want to do so or if you have any questions about how we process your personal information, please click here to log in and go to Profile and Preferences or click here to contact us..

    • Cardmembers, as well as visitors to our websites and apps, have choices about how American Express uses their information, such as how we market to them or how we manage cookies and similar technologies. Further details of our use of cookies (including how you can disable them) are set out here and here.