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American Express Merchant Website

Support Centre

All the help you need in one place 

 

From a beginner’s guide to useful tips for seasoned users, here you will find everything you need to get the most out of your Merchant Account Online.

To get started, watch the below video to learn how managing your payments online gives you a simple, flexible way to keep track of your Merchant Account finances.

 

Training Document

A step by step guide to help familiarise you with each part of the website.

 

Frequently Asked Questions

Answers to commonly asked questions about Payments, Disputes and more.

 

Top Tips

Learn how to get the most out of your Account Online with these tips.

User Guides

Take a more detailed look at how things work in these three handy guides.

Account User Management

See how to enrol, manage your details and view your dashboard.

 

Payments

Stay on top of your payment and charge information.

 

 

Managing Disputes

Respond online and upload documents to quickly resolve disputes.

 


 

Most Frequently Asked Questions

Here are some of the things asked the most. To see the full list, use the link above and download the complete FAQs.  

Contact Us

On-Site Help

Click ‘WalkMe Thru’ button at the right side of your screen for tutorials to help you complete your tasks. 

 

Live Chat

Click the ‘Chat’ button to chat with a member of our service team

(Mon-Fri, 8:00am-6:00pm).

 

Email Us

Send us emails securely regarding questions about the website or to request updates to your Merchant Account.

Call Us

0800 032 7216 

Our customer care representatives will assist you (Mon-Fri, 8:00am-6:00pm).