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Welcome to the
American Express® Security Centre

Keeping you protected
so you can shop with confidence

Lost your Card
or think you've been a victim of fraud?

Call +44(0) 800 917 8047

How we protect you

Fraud protection

Use your Card with confidence the world over. Our intelligent security systems, secure payment process and fraud protection guarantee help keep you safe and secure.

Shopping protection

Has an item that you recently purchased been damaged or stolen? Having trouble getting a refund? With shopping protection, you can rely on us to help put things right with eligible items purchased on your Card.


Register for email or phone and get prompt fraud alerts and general Account updates.
It’s the easy way to keep constantly up-to-date on your Account activity.


Cutting-edge 3-D® Secure
technology adds extra levels
of security to protect you
against online fraud.

SafeKey is quick, easy and doesn’t need a password.


Your Card comes with built-in security features and flexibility – helping to protect you against fraud while giving you the convenience of contactless payments.        


Our range of security measures and safeguards work to protect your privacy at every stage. Find out what information we collect, who we share it with and how we keep it safe.

Additional ways you can protect yourself

Card assistance abroad

From emergency Card replacement to 24 hour assistance around the world, find out how we take good care of you on your travels.

Staying safe online

Find out how to protect yourself with practical tips on online safety, and how to avoid email and phone scams.

Protect your identity

A range of simple yet effective ways to help prevent identity theft and keep your Account safe from fraud.

What is phishing?

Find out more about phishing scams to help protect yourself online and detect emails and phone calls that aren't genuine.

What our Cardmembers are saying2

Stephen H, Member since 2000

“When I buy with AMEX I feel that I am secure in the knowledge that should anything go wrong AMEX will help”

Elizabeth S, Member since 2014

“In a world where credit card fraud and Internet hacking abounds, Amex have first class resolution and excellent customer service when sorting out problems. That's what makes a valuable credit card”

Nick G, Member since 1976

“I am also impressed that AMEX monitors spending patterns as this certainly helped when I was in South Africa and someone used my card details to make a purchase in the UK.  No system is perfect but AMEX makes me feel secure.”

Terms and Conditions

1. Please see your Card’s Insurance Terms and Conditions for full details – these can be located in your insurance documentation which was provided with your Card, or under ‘Read Insurance’ at the bottom of each product page. Please read this to understand the limits and exclusions that may apply. Refund protection is limited to UK retailers only

2. Cardmember reviews are from an American Express survey carried out in August 2015.