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Inclusion and Diversity at American Express

Inclusion and Diversity at American Express

Where Being Yourself Matters

Our Vision

We are committed to making sure our colleagues are as diverse as our customers and communities. We value and embrace differences and believe unique perspectives, backgrounds and experiences are critical to our success. By fostering an inclusive culture, we maintain an environment where all colleagues are engaged, have a voice and can thrive. We want to ensure that American Express continues to be a global leader in inclusivity and a company where being yourself matters.

Steven J. Squeri

“At American Express we win as a team. We work together to build a culture that respects every individual for who they are, values their contributions and gives them opportunities to succeed. I don’t believe our company – or any company – can succeed over time unless they commit to getting this right.”


Stephen J. Squeri, Chairman & Chief Executive Officer

“Inclusion and diversity are at the heart of the American Express culture. Providing an environment where every colleague can be themselves, embrace differences and truly feel included is something we’re very proud of and continue to work on every day as the world continues to evolve. When our colleagues feel supported and thrive, we all win.”


Sonia Cargan, Chief Colleague Inclusion & Diversity Officer

Sonia Cargan, Chief Diversity Officer

A Focus on Inclusion

American Express Colleagues


We offer inclusive leadership training to our colleagues across the globe highlighting the role inclusive leadership plays in advancing our ability to attract, select, develop and retain a diverse workforce. Supported by external research, the training is organized around the four pillars of inclusive leadership: belonging, voice, fairness and growth.


Beyond raising awareness about inclusivity and unconscious bias, the training motivates and educates our colleagues to build inclusive, high-performing teams.


Colleague Networks

Since 1987, our Colleague Networks have provided opportunities to support personal and professional development, skill building and career growth. These organizations play a huge role in creating an inclusive culture where all colleagues can thrive. Today, we have 16 Colleague Networks with more than 100 chapters globally.


  • ANA: Asian Network
  • BAAN: Black and Asian Network 
  • BEN: Black Engagement Network
  • BlueEN: Virtual Working Network
  • CHAI: Jewish Network
  • DAN: Disability Awareness Network
  • Families at American Express Network
  • GEN: Generations Network
  • HOLA: Hispanic Origin & Latin American Network
  • Millennial Network
  • PEACE: Muslim Network
  • PRIDE: LGBTQ+ Network
  • SALT: Christian Network
  • VET: Veterans Network
  • WIN: Women’s Interest Network
  • WIT: Women in Technologies Network

Investing in Underrepresented Talent

In addition to focusing on the inclusion of all colleagues, we’ve committed to attract and develop underrepresented talent through targeted recruiting efforts and training programs. We also host bi-annual forums to bring together our Black/African American and Hispanic/Latinx senior leaders for discussions and networking.

Women at American Express

We are committed to supporting the advancement of women at American Express and are proud of the fact that women make up more than half of our global workforce. 


We actively work to ensure our female colleagues have the tools, resources and sponsorship needed to succeed. For example, we have invested in our senior women’s community in a number of ways, including our bi-annual Global Women’s Conference. In 2018, this event brought nearly 200 senior women and male allies from around the world together with our Chairman and CEO Steve Squeri, and members of our Executive Committee, to discuss leadership, ambition and culture and ways we can continue to elevate and empower women at across the company. 


Supporting the LGBTQ+ Community

For the past 16 years, American Express has scored 100 percent on the Human Rights Campaign’s Corporate Equality Index. The ranking is based on our policies and practices that support LGBTQ+ inclusion. We are also a member of Open For Business, a coalition of global companies making the economic and business case for LGBTQ+ inclusion around the world.


We offer a year-long, multi-faceted mentorship program to our high-performing multicultural colleagues in the U.S. The program matches colleagues with executives to provide them with the skills and knowledge they need to thrive in our organization. It also enables a safe, encouraging environment for colleagues to have open conversations about career advancement.




News and Recognition


American Express has been recognized globally as an employer of choice. Here is just a sampling of our recent recognition:

  • Anita Borg: Top Companies for Women Technologists
  • Aon: Best Employers in Malaysia, Singapore, Thailand and the Philippines
  • Bloomberg: Gender Equality Index
  • Forbes: America’s Best Employers for Diversity
  • Fortune: #13 on 100 Best Companies to Work For
  • Fortune: #16 on World’s Most Admired Companies
  • Fortune: #14 on World’s Best Workplaces
  • Fortune: #9 on Best Workplaces for Parents
  • Fortune: #27 on 100 Best Workplaces for Women
  • Fortune: #50 on 100 Best Workplaces for Millennials
  • Great Place to Work: #11 on Best Multinational Workplaces in Asia
  • Great Place to Work: #2 on Best Workplaces in Spain (250 – 500 employees)
  • Great Place to Work: India’s Best Workplaces for Women
  • Great Place to Work: #1 on Best Workplaces in Italy
  • The Economic Times: #3 on India’s Best Companies to Work For
  • Top Employers Institute: Top Employer in the Netherlands
  • Working Families: Top 10 Employers for Working Families in the UK
  • Working Mother: 100 Best Companies Working Mother: Best Companies for Dads


Our $1 Billion Action Plan to Promote Racial, Ethnic and Gender Equity for Colleagues, Customers and Communities


We recently announced an action plan to advance diversity, inclusion and equity priorities across the company. The plan includes a series of internal and external initiatives, commitments and resources, supported by $1 billion in investments toward enhancing diverse representation and equal opportunities for our colleagues, customers and communities. For more information on the plan, view the official announcement.


Environmental, Social and Governance


Our 2019-2020 Environmental, Social and Governance (ESG) report outlines the company’s approach to responsibly back its colleagues, customers and communities. The report is an evolution of American Express’ Corporate Social Responsibility report and includes updated and enhanced disclosures on a number of key topics, including the diversity of the company’s workforce, its efforts to support its various stakeholders through the COVID-19 pandemic, continued progress toward its environmental sustainability goals and philanthropic initiatives. For more on our Global Inclusion and Diversity Strategy, see page 20

Our Commitment to Pay Equity


The powerful backing of American Express starts with our people. We take pride in our commitment to providing fair and equitable pay for all colleagues across the globe, through a periodically and independently reviewed pay structure that is equitable, transparent and free from bias.


Join Us


If you’d like to learn more about our inclusive culture and opportunities at American Express, join our talent community.