Avoid Late Fee
Follow these instructions to use OneSight to help avoid late fees on your Card1.
OVERVIEW
NAVIGATION
![onesight link](/content/dam/amex/en-us/business/resource-center/reports-insights/support-category-articles/avoid-late-fees/1_a.jpg)
![onesight link1](/content/dam/amex/en-us/business/resource-center/reports-insights/support-category-articles/avoid-late-fees/1_b.jpg)
Click on the OneSight link on the @ Work2 homepage.
![Address Delinquency](/content/dam/amex/en-us/business/resource-center/reports-insights/support-category-articles/avoid-late-fees/2_a.jpg)
![Address Delinquency2](/content/dam/amex/en-us/business/resource-center/reports-insights/support-category-articles/avoid-late-fees/2_b.jpg)
Click on ‘Address Delinquency’ under My people section.
ADDRESS DELINQUENCY
![ADDRESS DELINQUENCY a](/content/dam/amex/en-us/business/resource-center/reports-insights/support-category-articles/avoid-late-fees/image/3_a.jpg)
![ADDRESS DELINQUENCY a1](/content/dam/amex/en-us/business/resource-center/reports-insights/support-category-articles/avoid-late-fees/image/3_b.jpg)
The first tab is Address Delinquency where appear you can see important program like logistics.
![ADDRESS DELINQUENCY b](/content/dam/amex/en-us/business/resource-center/reports-insights/support-category-articles/avoid-late-fees/image/4_a.jpg)
![ADDRESS DELINQUENCY b2](/content/dam/amex/en-us/business/resource-center/reports-insights/support-category-articles/avoid-late-fees/image/4_b.jpg)
Review the chart to view the accounts due in the next seven days so you can address the ones that require your immediate attention
![ADDRESS DELINQUENCY c](/content/dam/amex/en-us/business/resource-center/reports-insights/support-category-articles/avoid-late-fees/image/5_a.jpg)
![ADDRESS DELINQUENCY c3](/content/dam/amex/en-us/business/resource-center/reports-insights/support-category-articles/avoid-late-fees/image/5_b.jpg)
Below the graph, you can view a list of Card Member names and details like due date, amount owed, and the number of times they have been delinquent.
![ADDRESS DELINQUENCY d](/content/dam/amex/en-us/business/resource-center/reports-insights/support-category-articles/avoid-late-fees/image/6_a.jpg)
![ADDRESS DELINQUENCY d4](/content/dam/amex/en-us/business/resource-center/reports-insights/support-category-articles/avoid-late-fees/image/6_b.jpg)
When you click on any bar in the graph you will see all the Card Members account that correspond to that bar
![ADDRESS DELINQUENCY e](/content/dam/amex/en-us/business/resource-center/reports-insights/support-category-articles/avoid-late-fees/image/7_a.jpg)
![ADDRESS DELINQUENCY e5](/content/dam/amex/en-us/business/resource-center/reports-insights/support-category-articles/avoid-late-fees/image/7_b.jpg)
To monitor an account, click on the eye icon next to it, to add that account to your watch list.
![ADDRESS DELINQUENCY f](/content/dam/amex/en-us/business/resource-center/reports-insights/support-category-articles/avoid-late-fees/image/8_a.jpg)
![ADDRESS DELINQUENCY f6](/content/dam/amex/en-us/business/resource-center/reports-insights/support-category-articles/avoid-late-fees/image/8_b.jpg)
The Program Snapshot tab shows your accounts delinquency balance distribution.
![ADDRESS DELINQUENCY g](/content/dam/amex/en-us/business/resource-center/reports-insights/support-category-articles/avoid-late-fees/image/9_a.jpg)
![ADDRESS DELINQUENCY g7](/content/dam/amex/en-us/business/resource-center/reports-insights/support-category-articles/avoid-late-fees/image/9_b.jpg)
You can see what’s current, what’s 30 days overdue, what’s 60 days overdue and so on.
![ADDRESS DELINQUENCY h](/content/dam/amex/en-us/business/resource-center/reports-insights/support-category-articles/avoid-late-fees/image/10_a.jpg)
![ADDRESS DELINQUENCY h8](/content/dam/amex/en-us/business/resource-center/reports-insights/support-category-articles/avoid-late-fees/image/10_b.jpg)
Click on any bar and the data changes to show accounts corresponding to that bar.
![ADDRESS DELINQUENCY i](/content/dam/amex/en-us/business/resource-center/reports-insights/support-category-articles/avoid-late-fees/11_a.jpg)
![ADDRESS DELINQUENCY i9](/content/dam/amex/en-us/business/resource-center/reports-insights/support-category-articles/avoid-late-fees/11_b_9.jpg)
![ADDRESS DELINQUENCY i10](/content/dam/amex/en-us/business/resource-center/reports-insights/support-category-articles/avoid-late-fees/11_b_10.jpg)
On the watch list tab, you can see the accounts that are being monitored.
Click on the email icon next to a Card Member account to send an email.
Terms & Conditions
1OneSight® is available in the United States only. To get access to OneSight® and its tools, you must be enrolled in American Express @Work® and @Work Reporting. To enroll, your company’s Program Administrator should call 1-888-800-8564.
2Use of American Express @ Work ® is restricted to employees, contractors and/or agents that the Company, and its representatives designate for the sole purpose of performing online account queries and maintenance, including accessing and/or creating reports relating to the Company's American Express® Corporate Card programs. @ Work is available to all companies with an American Express Corporate Card program.
Enrollment is required. To enroll in @ Work please contact your American Express Representative or call 1-888-800-8564.
© 2021 American Express.