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Accessibility

American Express is committed to providing a valuable online experience to all visitors. We are currently working to conform the accessibility of our websites to the Web Content Accessibility Guidelines (v 2.0) as recommended by the World Wide Web Consortium (W3C).

Accessibility Information for our users:


  • Access Keys: We have placed access key links to help navigate the page.
    • 0: Before the American Express logo, the link will navigate to the American Express home page.
    • 1: Top of the navigation bar.
    • 2: "Skip Navigation", which will take you past the repetitive navigation links directly to the main content of the page.
    • 9: Takes you to the Accessibility link in the footer. The link destination is this page.
  • Font Size Control. Users can control the font size of each page within the user internet browser. Our pages are designed such that the font will resize without significantly changing the layout of the page.
  • Readable link titles. Many screen readers afford the opportunity to select links on a page or the link's title attribute or whichever is longest. We recommend setting your reader to read whichever is longest. We try very hard to use unique and descriptive link text. When this is not possible, we'll include a title attribute that makes the destination of the link clear.
  • Navigable headings. We've structured our Web pages so that each topic is set off with a heading. The heading structure provides the user the ability to navigate from heading to heading using a screen reader in order to navigate our content. This page structure has items listed as Heading Level 3 (H3)

Navigational access keys for pages on the American Express website:

We do provide Access Keys for users that navigate our site with a keyboard. It is important to note that Access Keys are browser-specific please refer below for your specific browser
  • FireFox 3 for PC:
    Shift + Alt + #
  • FireFox 3 for Mac:
    Ctrl + #
  • Safari for Mac:
    Ctrl + #
  • Internet Explorer 8:
    Alt + #, then Enter
  • Internet Explorer 7:
    Alt + #, then Enter
  • Internet Explorer 6:
    Alt + #, then Enter

Increase/decrease zoom on the American Express website:

You can increase/decrease zoom on the American Express website from within your browser. Please follow the instructions below for the specific browser version.
  • FireFox 3:
    1. Startup Firefox 3
    2. To Increase: Ctrl and + keys
    3. To Decrease: Ctrl and - keys
    4. To return to normal: Ctrl and 0 keys
  • Safari:
    1. Startup Safari
    2. To Increase: Apple(Command) and + keys
    3. To Decrease: Apple(Command) and - keys
    4. To return to normal: Apple(Command) and 0 keys
  • Internet Explorer 8:
    1. Startup Internet Explorer 8
    2. To Increase: Ctrl and + keys
    3. To Decrease: Ctrl and - keys
    4. To return to normal: Ctrl and 0 keys
  • Internet Explorer 7:
    1. Startup Internet Explorer 7
    2. To Increase: Ctrl and + keys
    3. To Decrease: Ctrl and - keys
    4. To return to normal: Ctrl and 0 keys
  • Internet Explorer 6:
    1. Startup Internet Explorer 6
    2. Select 'view' from menu
    3. Select 'text size'
    4. Select one of the options "Largest, Larger, Medium, Smaller, Smallest"

Visited Link Color:

Users have the ability to change the text color of visited links in the browser.
  • FireFox 3:
    1. Startup Firefox 3
    2. Click on Tools from the browser menu
    3. Then click on Options from the drop down menu
    4. In the newly displayed options dialog window, click on the content menu item
    5. Then choose the colors button in the fonts & colors section, color dialog box is presented.
    6. Choose the color button for the visited links
    7. A color palette box is presented to you. Select a color from the palette.
    8. Then uncheck the checkbox that describes "Allow pages to choose their own colors, instead of my selections."
    9. Click the Ok button colors dialog box
    10. Click the Ok button on the options dialog box
    11. Alternatively, you may also provide a user defined style sheet on the Accessibility dialog box in the user chrome configuration directory for Firefox.
    12. We recommend that you employ services from an organization in accessibility to produce the style sheet to suit your specific visual needs.
    13. Election of this option you do not need to change the colors on the color dialog box.
  • Internet Explorer: IE8, IE7, IE6:
    1. Startup Internet Explorer
    2. Click on Tools from the browser menu
    3. Then click on Internet Options from the drop down menu
    4. In the newly displayed options dialog window, click on the General tab item
    5. Then choose the Accessibility button in the Appearance section, accessibility dialog box is presented.
    6. Check the checkbox for the Ignore colors specified on web pages
    7. Click the Ok button Accessibility dialog box
    8. Then choose the Colors button in the Appearance section, accessibility dialog box is presented.
    9. Uncheck the checkbox for the Use Windows colors
    10. Choose the color button for the visited links, as well as Text, Background, Visited content
    11. A color palette box is presented to you. Select a color from the palette and click the Ok button
    12. Click the Ok button colors dialog box
    13. Click the Ok button Internet Options dialog box
    14. Alternatively, you may also provide a user defined style sheet on the Accessibility dialog box.
    15. We recommend that you employ services from an organization in accessibility to produce the style sheet to suit your specific visual needs.
    16. Election of this option you do not need to change the colors on the color dialog box.
  • Safari:
    1. Safari does not provide this direct capability. You must add a user defined Style Sheet
    2. We recommend that you employ services from an organization in accessibility to produce the style sheet to suit your specific visual needs.
Contact American Express webmaster with your feedback:

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