Welcome to the Help Center

How do I notify American Express if a Card Member has passed away?

To notify us of the death of an American Express Card Member, please call us Monday through Friday from 8:00 am to 10:00 pm EST at 1-800-266-7064 (for Corporate Cards: 1-888-297-3947).

When you call, we'll ask you to provide the following information:

• The Card Member's date of birth and death
• The Card Member's Social Security Number
• The contact information of the Executor of Estate, Trustee or Attorney
• Your information and relationship to the Card Member

If possible, please also have the deceased Card Member's Card or account number available when you call.