Start of menu
Close Menu

Insurance included
  with your Card



       from American Express

Some American Express Cards include certain domestic and international travel insurance benefits if you pay for your trip using your Card*

Should the unexpected occur on your travels, make sure we’re your first point of contact. Call the number on the back of your Card and we will ensure you get assistance from someone who speaks your language. No matter how large or small your issue is, we're here to help 24/7. So make sure you contact us first or your claim may be affected.

Please click on the image below to view your insurance benefits, eligibility and activation criteria. If your Card is not listed below or you have additional questions regarding your Travel Insurance please contact us.

Claims

What to do in the event of a claim

Advise all claims to ACE within 30 days of a claim event or as soon as reasonably practicable via the ACE online claims website. You must submit all supporting documentation eg. Medical reports, police reports, declarations, receipts or other such evidence ACE may request to assist ACE in the prompt resolution of your claim.

Online Claims

For claims please visit
the ACE online claims website here

Customer Service email

CustomerService.AUNZ@acegroup.com
.

Overseas Emergency

Phone ACE on +61 2 8907 5666
(24 hours, 7 days) reverse charge

About ACE Insurance

American Express International Inc. and ACE Insurance Limited (ACE) are global partners and work in conjunction to deliver quality products to our customers.

The ACE Group is one of the world’s largest multi-line property and casualty insurers. With operations in 53 countries, ACE provides various types of insurance, including commercial and personal property insurance and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. ACE Limited, the parent company of the ACE Group, is listed on the New York Stock Exchange (NYSE: ACE) and is a component of the S&P 500 index.

Additional information can be found at: www.acegroup.com

Back to top