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We are grateful for the service and devotion servicemembers have shown to our country.

You give so much to protect our interests. We would like to protect yours in return.

Servicemembers Civil Relief Act (SCRA) eligibility:

  • Any member of the U.S. Armed Forces on active duty (Army, Navy, Air Force, Marine Corps and Coast Guard) or a reserve component called to active duty (Reserve, National Guard, and Air National Guard).
  • National Guard personnel under a call or order to active duty for more than 30 consecutive days (for purposes of responding to a national emergency declared by the President and supported by federal funds).
  • Public Health Service and National Oceanic and Atmospheric Administration Commissioned Officers.
  • U.S. citizens serving with the forces of a nation with which U.S. is allied in the prosecution of a war or military action.
  • Spouses of active duty Servicemembers listed above where credit is extended to a Servicemember and spouse jointly.

Requesting Servicemembers Civil Relief Act (SCRA) benefits:

Online 
Submitting your request online is the fastest way to request SCRA benefits. You may also submit any relevant documents through the Document Center: this includes paperwork establishing active duty, such as documentation prepared exclusively by a branch of the military, the Department of Defense or your commanding officer which indicates that you are on active duty (e.g., active duty orders, change of station orders, DD-214 forms, letters from commanding officers, etc.).

Please note that SCRA benefits can only be requested online if the Card account you've selected is enrolled in American Express Online Services. If it is not, you may enroll your Card now

Phone 
Call the number on the back of your Card or 1-800-253-1720 to submit a request. If you are outside the United States, you can call us collect at 1-336-393-1111.

Fax 
Fax documents establishing your active duty to 623-444-3000. Please make sure to include the applicable American Express Account numbers.

Mail 
Send a copy of documents establishing your active duty to: American Express, Attn: Servicemembers Civil Relief Act, PO Box 981535, El Paso, TX 79998-1535. Please make sure to include the applicable American Express Account numbers. 

SCRA benefit review process:

We will determine eligibility and confirm active duty by reviewing any military documents provided and by checking the Department of Defense Manpower Data Center (DMDC) website. If we are unable to confirm active duty, we will send you a written request to obtain a copy of acceptable military documents. You will receive a response within 60 days regarding the status of your request.

SCRA benefit removal process:

If you would like to have SCRA benefits removed from your account, you may contact us via the same methods above.
Other Helpful Links:    Lost or Stolen Card    Dispute a Charge    Make a Payment Online

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