Submitting your request online is the fastest way to request SCRA benefits. You may also submit any relevant documents through the Document Center: this includes paperwork establishing active duty, such as documentation prepared exclusively by a branch of the military, the Department of Defense or your commanding officer which indicates that you are on active duty (e.g., active duty orders, change of station orders, DD-214 forms, letters from commanding officers, etc.).
Please note that SCRA benefits can only be requested online if the Card account you've selected is enrolled in American Express Online Services. If it is not, you may enroll your Card now.
Call the number on the back of your Card or 1-800-253-1720 to submit a request. If you are outside the United States, you can call us collect at 1-336-393-1111.
Fax documents establishing your active duty to 623-444-3000. Please make sure to include the applicable American Express Account numbers.
Send a copy of documents establishing your active duty to: American Express, Attn: Servicemembers Civil Relief Act, PO Box 981535, El Paso, TX 79998-1535. Please make sure to include the applicable American Express Account numbers.
We will determine eligibility and confirm active duty by reviewing any military documents provided and by checking the Department of Defense Manpower Data Center (DMDC) website. If we are unable to confirm active duty, we will send you a written request to obtain a copy of acceptable military documents. You will receive a response within 60 days regarding the status of your request.