What is Fitbit Pay and can I participate as an American Express® Card Member?
Fitbit Pay allows eligible U.S. Card Members to use compatible Fitbit devices to pay at U.S. merchant locations that accept American Express contactless payments. With Fitbit Pay, you can pay in-store with your Fitbit device at card readers where you would traditionally insert, swipe or tap your American Express® Card ("Card"). As an American Express Card Member, you can also get real-time notifications and details about your purchases when you use Fitbit Pay.
Which American Express® Cards are eligible for Fitbit Pay?
Eligible Cards that can be used with Fitbit Pay include U.S. Consumer or Small Business Credit or Charge Cards that are not cancelled and are issued by a U.S. banking subsidiary of American Express, as well as any of the following American Express Corporate Cards issued by American Express Travel Related Services Company, Inc. to an employee of a commercial Card customer working in the United States:
Prepaid Cards and other products are not eligible. If you have a valid Card issued by a licensed third-party financial institution, please check with your issuer if you are eligible to participate by calling the number on the back of your Card.
Which devices are eligible for Fitbit Pay?
To use Fitbit Pay, you must have a payments-enabled Fitbit device and the Fitbit iOS, Android or Windows app.
Where can I use Fitbit Pay?
You can use Fitbit Pay to pay in stores wherever American Express contactless payments are accepted. Just look for the contactless symbol at checkout.
Is my Card account number or other information being shared with Fitbit?
To deliver the best Fitbit Pay experience, we will display certain account information on your device, such as data about your recent purchases for each Card you selected to use with Fitbit Pay, but not your full account information. We will never share your physical Card account number with Fitbit. If you have any additional questions about your device’s security features, please contact Fitbit directly.
How secure is my Card information when I use Fitbit Pay for a purchase?
Your Card in Fitbit Pay is protected by your 4-digit PIN code. For your security, before you make a purchase using Fitbit Pay, your device must be unlocked by entering your 4-digit PIN code. Please know that when the device is on your wrist and you unlock the device with your 4-digit PIN code, the device will remain unlocked for 24 hours or until it is removed from your wrist, whichever occurs first. Therefore, if your device is already unlocked when you make your purchase, entry of the 4-digit PIN code may not be required. All of your payment information will be encrypted in the Secure Element, a dedicated chip in your device.
How can I add my Card to Fitbit Pay?
To add your Card to Fitbit Pay on your eligible Fitbit device, once you have set up and paired your device using the Fitbit app on your smartphone or tablet, navigate to the Fitbit Wallet section of the Fitbit app on your paired smartphone or tablet. Tap the Wallet tile and then tap “Get Started.” Please know that you will be required to set up a 4-digit PIN code first and then you will be directed through a set of prompts to add your Card.
What is a Security Code? Why is it required?
For security reasons, you will be required to enter your Security Code when adding your Card to Fitbit Pay. The Security Code for your Card (Card ID or CID) is the 4-digit, non-embossed number printed above your Card account number on the front of your physical Card.
I was prompted to receive a one-time Verification Code. What is this and why is it required?
For security purposes, we may ask you to enter a one-time Verification Code to confirm your identity. This code is a unique series of numbers and/or letters that you can choose to receive via email or text. If prompted, please select how you wish to receive the one-time Verification Code and then enter that code into the appropriate field. Please know that you will need a working Internet or data connection to receive a one-time Verification Code.
Your one-time Verification Code may expire if you aren’t able to enter it within 10 minutes. You can request another code by selecting your preferred verification option again. If you are unable to get a one-time Verification Code, please contact American Express Customer Care by calling the number on the back of your Card.
Can I add multiple Cards to my device?
Yes. At this time, Fitbit allows you to add up to six Cards in the Fitbit Wallet. All Cards that are active and not suspended will appear on the Fitbit device.
Can I add my Card to multiple devices?
Yes, you can add your Card on up to two devices, but your Card must be added to each device separately.
Do I need to have an active internet connection for Fitbit Pay to work?
No. An active internet connection is not required to make in-store purchases using Fitbit Pay.
How do I make a payment with Fitbit Pay?
When you are ready to pay, press and hold the left button on your device until you feel a vibration. If prompted, enter your 4-Digit PIN code. After your Card appears on the screen, hold your wrist near the payment terminal. When the payment succeeds, your device vibrates and you’ll see a confirmation on the device screen.
What is a Device Account Number and how is it different from my Card account number?
For your security, when you add your Card to Fitbit Pay, a Device Account Number is created for that Card on your device. Your Device Account Number is used to make purchases with your Card using Fitbit Pay. It is unique to your device and separate from your physical Card number.
How will a Fitbit Pay transaction appear on my American Express statement?
All transactions completed using Fitbit Pay will appear with “Fitbit” on your American Express billing statement.
How do I get a refund for something I purchased with Fitbit Pay?
If you need to return a purchase made with Fitbit Pay, you can receive refunds to your account. The key difference is that you may be asked to provide the cashier the last four digits of your Device Account Number instead of the last four digits of your Card number. To find the last four digits of your Device Account Number for your Card, go to the Fitbit Wallet section of your Fitbit app on your paired smartphone or tablet.
Do I still get rewards (for example, Membership Rewards® points) when I use Fitbit Pay?
Yes, you receive all of the same rewards, security and benefits of your Card when you use it with Fitbit Pay. Please visit your Card account on americanexpress.com or in the American Express® App to see your individual Card benefits.
Can I take advantage of Amex Offers using Fitbit Pay?
Yes. If you enroll your American Express U.S. Consumer or Small Business Credit or Charge Card in Amex Offers at merchants that accept American Express contactless payments, you can make qualifying purchases using Fitbit Pay that will be eligible for the offers. Amex Offers is not available for American Express Corporate Cards. To learn more about enrolling in eligible offers, please visit AmexOffers.com.
Where can I view and manage my Card(s) in Fitbit Pay?
You can view and manage your Cards added to Fitbit Pay by going to the Fitbit Wallet section in the Fitbit app on your paired smartphone or tablet.
To suspend the ability to make payments, you can select “Suspend Card” in the Fitbit Wallet section of the Fitbit app. Please know that this will only suspend the Card that’s active in Fitbit Pay on the Fitbit device. To remove your Card from Fitbit Pay, go to the Fitbit Wallet and select the Card you want to remove. Tap “Remove Card” and confirm the removal of the Card you selected. You can also immediately remove all Cards in your Fitbit Wallet by logging in to your Fitbit account on Fitbit.com and clicking on “De-activate Fitbit Pay.
To view and manage your Card(s) added to Fitbit Pay on americanexpress.com, follow these steps:
I’m getting notifications for my Card in Fitbit Pay on my device. What are these notifications and how can I turn them on/off?
You will receive “Card Notifications” for your Cards added to Fitbit Pay on your device and from the Fitbit app on your paired smartphone or tablet letting you know about purchases made with Fitbit Pay. You can turn your notifications on or off by adjusting the notification settings on your device and in the Fitbit app on your paired smartphone or tablet. However, you will still continue to see your recent transactions in the Fitbit Wallet section of your Fitbit app even if you turn off your notifications.
Please know you will only receive notifications on your Fitbit device if it is within Bluetooth range of its paired smartphone or tablet.Please know that you will not receive “Card Notifications” if you “Suspend” your Card (see FAQ above, “Where can I view and manage my Card(s) added to Fitbit Pay?” on how to suspend your Card). When you “Resume” your Card, you may see “Card Notifications” again if they were turned on prior to suspending your Card.
What are the transactions listed with my Card in the Fitbit Wallet?
American Express has enabled Fitbit Pay to show your last Fitbit purchases made with Fitbit Pay. To view the transactions, go to “Recent Transactions.” If you do not want American Express to share this information with Fitbit you must remove your Card from Fitbit Pay.
Why is the information shown in Fitbit Pay different from my American Express Online Statement?
Fitbit Pay will only show your last three purchases made with your Card in Fitbit Pay. Please know that some of the listed transactions may be pending charges, which are temporary and are subject to change (for instance, pre-authorizations at gas stations and hotels). For the most up-to-date statement information, please refer to your Card account information either on americanexpress.com or in the Amex App.
If you “Suspend” your Card (see FAQ above, “Where can I view and manage my Card(s) added to Fitbit Pay?” on how to suspend your Card) you will not be able to view transactions made with that Card during the suspension period. You will continue to be able to view transactions made prior to the suspension period. You may view transactions made with that Card again after you “Resume” your Card.
If I receive a replacement Card, do I need to update my Card information with Fitbit Pay?
No. Your Device Account Number is connected to your new Card number automatically. You can use your Card in Fitbit Pay to make transactions before receiving your new physical Card. If you do not want American Express to share this updated information, please call the number on the back of your Card.
My device is lost or was stolen and I want to delete my Card from Fitbit Pay. What should I do?
If you believe your device or Fitbit Pay Card information has been lost, stolen or compromised in any way, call American Express Customer Care immediately at the number on the back of your Card. You can also “Suspend” or “Remove” all Cards in the Fitbit Wallet section of your Fitbit app on your paired smartphone or tablet or remove all Cards from Fitbit Pay by logging into Fitbit.com and clicking on “De-activate Fitbit Pay.” Alternatively, you can also go to americanexpress.com to “Suspend” or “Remove” your eligible Card (see FAQ above “Where can I view and manage my Card(s) added to Fitbit Pay?” on how to suspend or remove your Card).