Backing our customers with the
American Express® App
Text MOBILE to 86509 to receive a link to download on your mobile device.
iOS and Android only. See app store listings for operating system information. Message and data rates may apply.
Everything at your fingertips
Make changes to your Account, whenever it suits you.
Instantly activate your new, replacement or renewal Cards.
Enjoy the convenience of electronic PDF statements and cut down paper usage. You can also set up alerts to tell you when your statement’s ready.
All your offers and
benefits on the go
Never miss another offer – just check what’s available while you’re out and about.
Save exclusive dining and shopping offers to your Card and get the savings automatically credited to your Account.
Keep up to date with your rewards balances. If you earn Membership Rewards®, look out for personalised redemption ideas too.
Just tap on an eligible transaction on your statement for the option to use your Membership Rewards® points to pay. Terms apply.
View all of your recent transactions, 24/7.
Use the Amex App to set up your Card with Apple Pay. Discover the easy, convenient way to pay in stores, in apps, and online.
Keeping you in control,
day or night
Stay on top of your finances with alerts and reminders, personalised for you.
Get a reminder when your payment is due and confirmations when payments are received or missed.
Pay off your Account or set up direct debits so your payments are made automatically.
View your last 6 months’ debit and credit transactions at any time.
Text MOBILE to 86509 to receive a link to download on your mobile device. iOS and Android only. See app store listings for operating system information. Message and data rates may apply.
App and app features are available for all American Express® Card accounts in the United States, with the exception of American Express Prepaid Cards and cards issued by non-American Express issuers.
You cannot manage any international Cards you may have in the U.S. Amex App. In order to provide you with the best possible experience, we have created applications specific to the country where the Card was issued. If you are a non-U.S. Card Member, you can search in the App Store or Google Play to see if there is an Amex application specific to your country or you can visit us via your mobile browser.
The latest version of the Amex App is available for iPhone and iPad and Android phone and tablet through the App Store and Google Play Store. Please see the Apple and Android App store to find and download the latest operating system. If you already have an older version of the app installed on your phone running a lower operating system, certain features may not be available to you.
For all other devices, please visit our mobile-optimized website by visiting americanexpress.com on your mobile device.
Once you have the app downloaded on your iPhone or Android phone, simply log in using the same user ID and password you use on americanexpress.com. If you do not have a user ID and password, you can create them in the app or by visiting this page.
You can access your billing statements as PDFs in the app. Visit the Statements section and select your current statement or a previous statement. Tap on the “Statement PDF” link to download a PDF of your statement.
If you would like to make a payment through the Amex App, you must register your bank account online at americanexpress.com/pbc and agree to the Pay By Computer terms. Once the bank account is registered within your American Express online account, you will be able to make a payment using the billing section of the Amex App.
If you have any questions or need assistance, please contact American Express Customer Care either by calling the number on the back of your Card or by using the Contact Us section in the Amex App.
Push notifications provide you with relevant and useful information about your Card Account and activity when you need it. For example, you might receive a push notification when there is a potentially fraudulent charge on your Card or, if you turn on purchase alerts on your phone, when a charge is made on your Card.
If you want to receive push notifications, make sure to allow them in your phone settings. You can also choose which notifications you would like to receive at any time by following these steps:
Notifications selected will display only on this device and will not change other device notifications, emails, or text messages received from American Express. To update those settings, go to your other device or visit us at americanexpress.com/profile.
By enabling push notifications in the Amex App, we will instantly notify you when suspicious charges are detected. Unlike with the emails or SMS alerts you may otherwise receive, if you made the charge, you will be able to verify the charge right in the app without having to call us or visit our website. Also, if you suspect the charge is fraudulent, you can call our Account Protection Services with just one tap. You can adjust your SMS and email account alerts by logging in to americanexpress.com.
By turning on purchase alerts, you will receive a push notification when there is purchase activity on your Card. Purchase activity includes purchases made with your plastic Card or a mobile wallet, as well as pre-authorizations made on your Card by merchants like gas stations and hotels, which are temporary and subject to change.
If you also have notifications for this Card enabled in a mobile wallet, you may receive more than one notification.
Note that if you turn on purchase alerts and are enrolled in Card Not Present alerts via SMS or email, you will receive both a purchase alert from the Amex App and an SMS or email alert. You can adjust your SMS and email account alerts by logging into americanexpress.com.
Amex Offers Card Members more ways to save every day. Simply select the offers you want to add to your Card, then use your Card to pay, and see the savings add up as statement credits on your account.
By using Amex Offers in the Amex App, you will be able to locate nearby offers on a map. For iPhone users, you can also receive alerts when an offer you have enrolled in is expiring or nearby.
Learn more about Amex Offers by visiting this page.
If you are enrolled in the Membership Rewards® program, you can use points for eligible charges in the Amex App. For select charges, we provide the option for you to use points right after you swipe or tap to pay. The app also gives you easy access to membershiprewards.com for more ways to use points.
Depending on your rewards program, additional redemption options will be available either online at americanexpress.com with your desktop browser, or by calling the number on the back of your Card or using the Contact Us section of Amex App.
The American Express® App and app features are available only for eligible Card accounts in the United States. American Express® prepaid Cards and Cards issued by non-American Express issuers are not eligible. To log in, Card Members must have an American Express user ID and password or create one in the app.
Terms and Conditions for the Membership Rewards® program apply. Visit membershiprewards.com/terms for more information. Participating partners and available rewards are subject to change without notice.
The value of Membership Rewards points varies according to how you choose to use them. To learn more, go to www.membershiprewards.com/pointsinfo.
1. Using Points for Your Charges
When you use points for your charges, you are using points towards specific, eligible charges.
2. Who can use points for eligible charges
To use points for eligible charges, you must:
Additional Card Members, Authorized Additional Card Members, and Corporate Card Members are not eligible. Account managers and Rewards managers may be eligible to use points by calling the number on the back of your Card but are not eligible to use points online.
3. Available Charges
American Express will present the eligible charges you can use points towards, and we may change which charges are eligible at any time without notice. American Express is under no obligation to make charges available for redemption using Membership Rewards points.
Generally, these charges meet the following criteria:
4. How to Use Points for Your Charges
When you use points for an eligible charge, the points will be deducted immediately from your program Account, and an accompanying credit will be applied to your Linked Card Account within 48 hours. You may use points only toward the entire amount of an eligible charge.
If a credit is processed after your Card Account's statement closing date, it will appear in your next statement. In any case, you are responsible for paying the full amount due on your Card Account by the due date.
Apple Pay works with iPhone 6 and later in stores, apps, and websites in Safari; with Apple Watch in stores and apps (requires iPhone 6 or later); with iPad Pro, iPad (5th generation), iPad Air 2, and iPad mini 3 and later in apps and websites in Safari; and with Mac (2012 or later) in Safari with an Apple Pay-enabled iPhone or Apple Watch. For a list of compatible Apple Pay devices, see support.apple.com/km207105.
Apple, the Apple logo, and Apple Pay are trademarks of Apple Inc., registered in the U.S. and other countries.
App Store is a service mark of Apple Inc.
Android, Google Play, and the Google Play logo are trademarks of Google Inc.
iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.
