Download Amex Mobile App | American Express

Backing our customers with the
American Express® App

Scan the QR Code or text MOBILE to 86509 to receive a link to download on your mobile device.

iOS and Android only. See app store listings for operating system information. Message and data rates may apply.

EVERYDAY FEATURES

Everything at your fingertips

Make changes to your Account, whenever it suits you.

Fingerprint or Face ID login

Set-up fast, secure access to your Account.

Terms apply.

Chat with us

Message us directly in the App to

receive on-the-go support.

Go paperless

Enjoy the convenience of electronic PDF statements and cut down paper usage. You can also set up alerts to tell you when your statement’s ready.

All your offers and
benefits on the go

Never miss another offer – just check what’s available while you’re out and about.

Amex Offers

Save exclusive dining and shopping offers to your Card and get the savings automatically credited to your Account.

Rewards

Keep up to date with your rewards balances. If you earn Membership Rewards®, look out for personalised redemption ideas too.

Cover your charges

Just tap on an eligible transaction on your statement for the option to use your Membership Rewards® points to pay. Terms apply.

Quick and easy for shopping & purchases

Stay on top of your spending and keep an eye on all of your transactions.

Purchase alerts

Get notifications whenever your Card is used and set up a ‘spend tracking alert’ to manage your balance effectively.

Split Purchases *

Split Card purchases with other Venmo or PayPal users, directly from the Amex App. We’ll do the math to split the amount and track the requests.

Learn More

Apple Pay™

Use the Amex App to set up your Card with Apple Pay. Discover the easy, convenient way to pay in stores, in apps, and online.

Learn more

Keeping you in control,
day or night

Stay on top of your finances with alerts and reminders, personalised for you.

Card payment alerts

Get a reminder when your payment is due and confirmations when payments are received or missed.

Pay your bill

Pay off your Account or set up direct debits so your payments are made automatically.

6 month spending history

View your last 6 months’ debit and credit transactions at any time.

Download the Amex App

Text MOBILE to 86509 to receive a link to download on your mobile device. iOS and Android only. See app store listings for operating system information. Message and data rates may apply.

Frequently Asked Questions

Which Card accounts can I manage in the Amex App?

App and app features are available for all American Express® Card accounts in the United States, with the exception of American Express Prepaid Cards and cards issued by non-American Express issuers.

You cannot manage any international Cards you may have in the U.S. Amex App. In order to provide you with the best possible experience, we have created applications specific to the country where the Card was issued. If you are a non-U.S. Card Member, you can search in the App Store or Google Play to see if there is an Amex application specific to your country or you can visit us via your mobile browser.

Which devices is the app available for?

The latest version of the Amex App is available for iPhone and iPad and Android phone and tablet through the App Store and Google Play Store. Please see the Apple and Android App store to find and download the latest operating system. If you already have an older version of the app installed on your phone running a lower operating system, certain features may not be available to you.

For all other devices, please visit our mobile-optimized website by visiting americanexpress.com on your mobile device.

How do I access the Amex App?

Once you have the app downloaded on your iPhone or Android phone, simply log in using the same user ID and password you use on americanexpress.com. If you do not have a user ID and password, you can create them in the app or by visiting this page.

How do I access my billing statements in the Amex App?

You can access your billing statements as PDFs in the app. Visit the Statements section and select your current statement or a previous statement. Tap on the “Statement PDF” link to download a PDF of your statement.

How can I make a payment through the Amex App?

If you would like to make a payment through the Amex App, you must register your bank account online at americanexpress.com/pbc and agree to the Pay By Computer terms. Once the bank account is registered within your American Express online account, you will be able to make a payment using the billing section of the Amex App.

If you have any questions or need assistance, please contact American Express Customer Care either by calling the number on the back of your Card or by using the Contact Us section in the Amex App.

How do push notifications work for the Amex App?

Push notifications provide you with relevant and useful information about your Card Account and activity when you need it. For example, you might receive a push notification when there is a potentially fraudulent charge on your Card or, if you turn on purchase alerts on your phone, when a charge is made on your Card.

If you want to receive push notifications, make sure to allow them in your phone settings. You can also choose which notifications you would like to receive at any time by following these steps:

Log into Amex App and select appropriate Card
Tap on “Account” on the bottom right corner
Tap on “Notifications”
Tap each notification type and slide toggle “On” or “Off” to adjust preference

Notifications selected will display only on this device and will not change other device notifications, emails, or text messages received from American Express. To update those settings, go to your other device or visit us at americanexpress.com/profile.

Are fraud alerts in the Amex App different from fraud alerts I receive via email and/or SMS?

By enabling push notifications in the Amex App, we will instantly notify you when suspicious charges are detected. Unlike with the emails or SMS alerts you may otherwise receive, if you made the charge, you will be able to verify the charge right in the app without having to call us or visit our website. Also, if you suspect the charge is fraudulent, you can call our Account Protection Services with just one tap. You can adjust your SMS and email account alerts by logging in to americanexpress.com.

How do purchase alerts work?

By turning on purchase alerts, you will receive a push notification when there is purchase activity on your Card. Purchase activity includes purchases made with your plastic Card or a mobile wallet, as well as pre-authorizations made on your Card by merchants like gas stations and hotels, which are temporary and subject to change.

If you also have notifications for this Card enabled in a mobile wallet, you may receive more than one notification.

Note that if you turn on purchase alerts and are enrolled in Card Not Present alerts via SMS or email, you will receive both a purchase alert from the Amex App and an SMS or email alert. You can adjust your SMS and email account alerts by logging into americanexpress.com.

What is Amex Offers?

Amex Offers Card Members more ways to save every day. Simply select the offers you want to add to your Card, then use your Card to pay, and see the savings add up as statement credits on your account.

By using Amex Offers in the Amex App, you will be able to locate nearby offers on a map. For iPhone users, you can also receive alerts when an offer you have enrolled in is expiring or nearby.

Learn more about Amex Offers by visiting this page.

What can I use Membership Rewards® points for in the Amex App? How can I use points for other redemption options, like transferring to travel partners?

If you are enrolled in the Membership Rewards® program, you can use points for eligible charges in the Amex App. For select charges, we provide the option for you to use points right after you swipe or tap to pay. The app also gives you easy access to membershiprewards.com for more ways to use points.

Depending on your rewards program, additional redemption options will be available either online at americanexpress.com with your desktop browser, or by calling the number on the back of your Card or using the Contact Us section of Amex App.

Terms & Conditions

The American Express® App and app features are available only for eligible Card accounts in the United States. American Express® prepaid Cards and Cards issued by non-American Express issuers are not eligible. To log in, Card Members must have an American Express user ID and password or create one in the app.

Terms and Conditions for the Membership Rewards® program apply. Visit membershiprewards.com/terms for more information. Participating partners and available rewards are subject to change without notice.

The value of Membership Rewards points varies according to how you choose to use them. To learn more, go to www.membershiprewards.com/pointsinfo.

*The split feature (“Split”) is only available in the American Express App® to Card Members with an eligible Card. Enrollment required. Eligible Cards include personal American Express Cards issued by a U.S. banking subsidiary of American Express that are not canceled. Prepaid Cards and products, American Express Corporate Cards, American Express Small Business Cards and American Express-branded cards or account numbers issued by other financial institutions are not eligible. To use Split, you must have or create an account with PayPal or Venmo and link your American Express Online Account to your PayPal or Venmo account.

With this feature, you can split purchase amounts that correspond to eligible purchases that are identified in your American Express App and made with an eligible Card. You split these purchase amounts with friends and family by making customized requests to be paid back using your linked account with PayPal or Venmo. Eligible purchases must be at least $1.00 and do not include cash advances or any fee owed to us, including annual membership fees. You cannot split purchases in a Plan It balance. To use Split, you must select an eligible purchase and provide the contact information for friends or family to whom you would like to send a request to be paid back. The total purchase amount will be divided between you and the contacts you select, and requests will be sent to each contact using your linked account with Venmo or PayPal. If a request is accepted, the requested amount will be applied to your linked account with Venmo or PayPal. Your Card Account will be billed for and you are responsible for paying the full purchase amount regardless of whether a request is accepted or rejected. American Express is not responsible for whether requests are accepted and money is paid back to your linked account with Venmo or PayPal. You will earn rewards for purchases that you split in the same way that you would for other purchases that you make with your Card.

Split will be available for a limited time. We plan to launch enhanced features after June 2020 that will require your re-enrollment. We will notify you if and when these features become available.

The American Express® App and app features are available only for eligible Card accounts in the United States. American Express® prepaid cards and cards issued by non-American Express issuers are not eligible. To log in, Card Members must have an American Express user ID and password or create one in the app.

1. Using Points for Your Charges

When you use points for your charges, you are using points towards specific, eligible charges.

2. Who can use points for eligible charges

To use points for eligible charges, you must:

Be a Basic Consumer or OPEN Card Member

All linked Card Accounts must not be canceled, past due or have a returned payment outstanding

You must have at least 1,000 available points in your program Account.

Additional Card Members, Authorized Additional Card Members, and Corporate Card Members are not eligible. Account managers and Rewards managers may be eligible to use points by calling the number on the back of your Card but are not eligible to use points online.

3. Available Charges

American Express will present the eligible charges you can use points towards, and we may change which charges are eligible at any time without notice. American Express is under no obligation to make charges available for redemption using Membership Rewards points.

Generally, these charges meet the following criteria:

The charge must occur in the U.S. or in a U.S. territory

The charge must appear in Recent Activity or in your Current Statement

The charge has never been disputed

The charge must be at least $1

4. How to Use Points for Your Charges
When you use points for an eligible charge, the points will be deducted immediately from your program Account, and an accompanying credit will be applied to your Linked Card Account within 48 hours. You may use points only toward the entire amount of an eligible charge.

If a credit is processed after your Card Account's statement closing date, it will appear in your next statement. In any case, you are responsible for paying the full amount due on your Card Account by the due date.

Apple Pay works with iPhone 6 and later in stores, apps, and websites in Safari; with Apple Watch in stores and apps (requires iPhone 6 or later); with iPad Pro, iPad (5th generation), iPad Air 2, and iPad mini 3 and later in apps and websites in Safari; and with Mac (2012 or later) in Safari with an Apple Pay-enabled iPhone or Apple Watch. For a list of compatible Apple Pay devices, see support.apple.com/km207105.

Apple, the Apple logo, and Apple Pay are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.Android, Google Play, and the Google Play logo are trademarks of Google Inc.iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.

American Express received the highest score in the J.D. Power 2018 and 2020 U.S. Credit Card Mobile App Satisfaction Studies of customers’ satisfaction with mobile credit card apps. Visit jdpower.com/awards.