Welcome to the Help Center

What if I have trouble with the identity verification process during enrollment?

Identity verification uses specific information contained in your credit report and from other sources. It’s possible that your information that has been updated has not yet been reported to the credit reporting agency or provider of other data. Also, sometimes the process may ask for information about accounts that you may have closed within the past three years and that you may no longer remember.

To get help, you can call Experian customer service from 8:00AM to 9:00PM CT, Monday through Friday at 833-421-3385.

A customer service team member will attempt to confirm your identity by asking you questions about your credit history. Once your identity has been confirmed, the representative will make your MyCredit Guide available for you to view online.