Search, Filter, and Download Adjustments and Chargebacks

To initiate a search for specific Adjustments and/or Chargebacks, you can click on the "Adjustments Search" bar at the top of the Adjustments table.

 

Within the modal, you can search by typing in the Card Member number, Adjustment Number, amount min/max/type, date range, and location(s).

Screenshot of search options

You can also filter by payee or submitter location, view by Merchant Number or ID, or simply search for the Merchant Number yourself in the search bar.

Screenshot of filtering adjustments and chargebacks by location

For easier access, you can filter by date range or choose from a list of quick date ranges.

Screenshot of filtering by date

You can also download your Adjustments & Chargebacks by clicking on the "Download" button at the top right of the table.

Screenshot of download options

Contact Us

Live Chat

 

Click the 'Chat' button once you've logged in to your Merchant Account to chat with a member of our service team.

Mon-Fri, 8:00am to 6:30pm ET

Call Us

 

1-800-528-5200

Our Merchant Customer Care Professionals will assist you Mon-Fri, 8:00am to 8:00pm ET