Gift Cards and Vouchers will be despatched within 5 business days from the date you placed your order. Should you not receive your Gift Card or reward within the stated timeframe, you must advise American Express within 28 days from date of redemption in order to claim your reward. Claims made after 28 days will not be investigated or processed. Unless otherwise advised, rewards will be delivered to your statement address. If you’d prefer delivery to a business address, please include the business name when placing your order. All orders will be sent via courier so a physical home or work address is required. Rewards will be delivered between 9am and 5pm, Monday to Friday. If no one is home, a calling card will be left. You can track the status of your order in the 'Redemption History' page in your online account.

Gift Card or voucher rewards are not redeemable or exchangeable for cash or credit and are valid for a period of 3 months from the date of issue, unless otherwise stated. Normal retailer Gift Card and voucher conditions apply. Voucher is valid for goods only and cannot be redeemed wholly or partly for cash.