To our valued customers
Please help us keep your Company and Card Member information up to date
Why is this necessary?
To ensure continued compliance with regulatory requirements, American Express needs to collect and periodically check your Company information. This applies to all financial institutions, and we need this information to keep your American Express® Corporate Cards and the Program active.
What information do we need?
Please click on the relevant tab for details of the information required
We're required to collect and periodically check the legal entity information of all companies that are part of your American Express® Corporate Card Program. The following information will need to be provided and certified by an Authorizing Officer:
Legal Entity Information
- Full Company Legal Name
- Physical Place of Business Address
- Tax ID (TIN)
Authorizing Officer, Beneficial Owner* (Equity Owner, Control Person) information
- Full Legal Name
as it appears on your government identification, including middle name if applicable - Full Physical Residential Address
P.O. Box, post office location, commercial mail receiving agency, or a registered agent cannot be accepted - Date of Birth
- SSN, ITIN or other valid government-issued ID
If SSN or ITIN is not provided, we also require a copy of the government-issued ID to be provided - Job Title (where applicable)
* Please note that beneficial owner information is not required in some cases
At a glance…
- How can I provide this information?
You will receive an email from
US-KYC@alerts.americanexpress.com
with a link that can be used to fill in and submit the relevant information to American Express securely
Still have questions?
Please check the Frequently Asked Questions below
You may also contact the American Express Customer Care or your Account Executive as you would today
American Express is required to periodically collect, update, and maintain the information of our customers to meet our regulatory obligations.
You have been contacted because we require you to share your KYC information as well as provide and certify KYC details of your Company and its Beneficial Owners.
We require you to provide the name, address, date of birth, and Social Security number (in the case of non-U.S. individuals, details of a government-issued identification document) for the following:
1) The Authorizing Officer
2) Each individual, if any, who owns, directly or indirectly, 25% or more of the equity interests of the legal entity customer
3) An individual with significant responsibility for managing the legal entity customer (e.g., a Chief Executive Officer, Chief Financial Officer, Chief Operating Officer, Managing Member, General Partner, President, Vice President, or Treasurer)
We will require the Legal Entity details for each subsidiary using an American Express US corporate product. For all subsidiaries that are not exempt from providing Beneficial Owner information, we would also require Equity Owner(s) and Control Person details for each subsidiary.
Please note: We may need you to provide proof of identity if you do not have an SSN/ITIN, and/or a proof of address if your residential address is based outside the US.
You will receive an email from US-KYC@alerts.americanexpress.com with a secure link to provide the information requested.
To uphold our responsibility under Federal law to help the United States Government fight terrorism and money laundering, American Express is required to obtain, verify, and record information that will allow us to verify the identities of our customers, including individuals and Company credentials.
In addition to regulatory requirements, American Express aims to ensure we maintain up-to-date customer information for our Corporate Programs in order to serve you better. Failing to provide this information may result in suspension and / or cancellation of your Company Account(s).
If you have additional questions, please reach out to your American Express Account Executive or contact the Program Administrator Servicing team as you would today.
We are legally required to undertake certain procedures to establish the identity of our customers as well as ensure the information we have on file for our existing customers is kept up to date. If you have received an email or letter from us, it means that we need to collect your details along with your Company and Beneficial Owner information to comply.
Yes.
If we are not able to successfully update the required KYC information, we will suspend and cancel your Company Program. Depending on the level of information required, it’s possible that none of the Card Member associated with your account will be able to use their Cards.
If you do not have an SSN or ITIN information to provide, you must provide a foreign government-issued ID along with supporting evidence.
Supporting evidence is also required for any Beneficial Owner who does not have an SSN or ITIN.
No.
The email or letter that you have received from us will advise you of the number of days that you have to respond back.
If you have concerns regarding the legitimacy of this email, please visit our Phishing & Scam Awareness link.
If the provided information is incomplete or if additional information is required, you will receive a follow-up communication from us.
We use the documents provided by you to ensure that the information we have on file for your Company is valid and up to date. Your data will be used and stored in accordance with the Online Privacy Statement.
The collection of Beneficial Owner information is required by American Express for Anti Money Laundering (AML) purposes. We need to verify the identity of individuals who have at least 25% ownership (if any), and at least one person with substantial control of the business to safeguard the US financial system from anonymous shell companies designed to hide or obfuscate beneficial owner information.
No.
American Express requires this information for Anti Money Laundering (AML) purposes. The Social Security number and Date of Birth, along with the full name and residential address, will allow us to verify an individual's identity and thereby remain compliant with the regulations.
The frequency with which we contact you for this type of information can change depending on various factors about you and your Company.
Equity Owner details are not required in this case.
The Beneficial Owner certification form allows you to certify that no individual (i.e. natural person) owns 25% or more shares directly or indirectly in the Legal Entity.
Please note that you would still need to certify this information within the response to American Express
Equity Owner and Control person details are not required in this case.
The Beneficial Owner certification form will contain a list of applicable Beneficial Owner exclusion criteria that you can choose from to certify the Beneficial Owner exemption.
Please note that you would still need certify this information within the response to American Express
No. This information must be certified by the Authorizing Officer of the Company.
American Express defines a Program Administrator as one who oversees the Corporate Program. They request additional Corporate Cards, access reports, review billing statements, manage cash flow, and handle reconciliation as needed.
American Express defines an Authorizing Officer as an officer, partner, or representative of the Company with authority to open accounts in the Company’s name and bind the Company to the Agreement.
Beneficial Owner refers to Equity Owner and Control Person.
American Express defines an Equity Owner as an individual(s), i.e. a natural person who directly or indirectly owns 25% or more of the equity interests of the legal entity
There can be up to 4 Equity Owner associated with a Legal Entity.
Please note: Only an individual or natural person's details are requested. We do not request details for any corporations that may own 25% or more equity in the legal entity.
American Express defines a Control Person as an individual with significant responsibility for managing or directing the entity, including an executive officer or senior manager (e.g., Chief Executive Officer, Chief Financial Officer, Chief Operating Officer, Managing Member, General Partner, President, Vice President, Treasurer), or any other individual who regularly performs similar functions. While there could be multiple individuals with significant responsibility, only a single individual's details are being requested.
You should notify American Express immediately of a change/update to an Authorized Officer by calling the American Express servicing phone number or by contacting the respective assigned Account Executive.
You may also reply to our email indicating that the named person is no longer in the role. Your account/profile will subsequently be removed from American Express.
Please contact the American Express servicing phone number or your Account Executive as you would today.
Please contact us at our US Know Your Customer Verification mailbox at customerverification@aexp.com to request the email again.
Please reach out to the American Express support team to get the Company and the related accounts and profiles cancelled.
American Express defines an Authorizing Officer as an officer, partner, or representative of the Company with authority to open accounts in the Company’s name and bind the Company to the Agreement.
American Express defines an Equity Owner as an individual(s), i.e. a natural person who directly or indirectly owns 25% or more of the equity interests of the legal entity
There can be up to 4 Equity Owner associated with a Legal Entity.
Please note: Only an individual or natural person's details are requested. We do not request details for any corporations that may own 25% or more equity in the legal entity.
American Express defines a Control Person as an individual with significant responsibility for managing or directing the entity, including an executive officer or senior manager (e.g., Chief Executive Officer, Chief Financial Officer, Chief Operating Officer, Managing Member, General Partner, President, Vice President, Treasurer), or any other individual who regularly performs similar functions.
While there could be multiple individuals with significant responsibility, only a single individual's detail is being requested.
We're required to collect and periodically check the information of all Program Administrators that are part of your American Express® Corporate Card Program. All individuals who oversee the Corporate Program, access reports, view billing statements, manage cash flow, handle reconciliations, request additional Corporate Cards, or manage the Membership Rewards® program will be requested for their information.
Information required:
- Full Legal Name
as it appears on your government identification, including middle name if applicable - Full Physical Residential Address
P.O. Box, post office location, commercial mail receiving agency, or a registered agent cannot be accepted - Date of Birth
Are you the main Program Administrator for your Company’s American Express® Corporate Card Program?
- Please notify all parties in your organisation of this initiative and the upcoming request for information from American Express. Useful Templates
- If you wish to see the list of Card Members who will be contacted by American Express®, please Login using your @ Work credentials
- If you would prefer American Express® to work with you directly to provide the consolidated KYC details for your Company and all impacted Card Members, please contact American Express® at customerverification@aexp.com
At a glance…
- How can I provide this information?
You will receive an email from
US-KYC@alerts.americanexpress.com
with a link that can be used to fill in and submit the relevant information to American Express securely
Still have questions?
Please check the Frequently Asked Questions below
You may also contact the American Express Customer Care or your Account Executive as you would today
American Express is required to periodically collect, update, and maintain the information of our customers to meet our regulatory obligations.
You have been contacted because we require you to share your KYC information to ensure your account is kept as up to date and accurate as possible.
Additionally, if you are the main program administrator of the American Express Corporate Program, we may also request your support in:
- Notifying the impacted Card Members in your Company
- Providing information about your Company and its beneficial owners, certified by the Authorized Officer.
* First name, Middle name (if applicable), and Last name
* Residential Address (including City, State/Province, Postal/Zip Code & Country, as applicable)
* Date of Birth
If you are the main Program Administrator for your Company's American Express program, we will require your support to inform your Card Members and Authorized officer of the upcoming request from American Express.
You will receive an email from US-KYC@alerts.americanexpress.com with a secure link to provide the information requested.
To uphold our responsibility under Federal law to help the United States Government fight terrorism and money laundering, American Express is required to obtain, verify, and record information that identifies each person who opens an account. This includes your name, address, date of birth, and other information that will allow us to verify your identify.
In addition to regulatory requirements, American Express aims to ensure we maintain up-to-date customer information for our Corporate Programs in order to serve you better. Failing to provide this information may result in suspension and / or cancellation of your Account(s).
If you have additional questions, please reach out to your American Express Account Executive or contact the Program Administrator Servicing team as you would today.
We are legally required to undertake certain procedures to establish the identity of our customers as well as ensure the information we have on file for our existing customers is kept up-to-date. If you have received an email or letter from us, it means that we need to collect your, your Company's, and/or the Card Member's information to comply.
Yes.
If we are not able to successfully update the required KYC information, we will suspend your account(s) and ultimately cancel them.
No.
No.
The email or letter that you have received from us will advise you of the number of days that you have to respond back.
If you have concerns regarding the legitimacy of this email, please visit our Phishing & Scam Awareness link.
If the provided information is incomplete or if additional information is required, you will receive a follow-up communication from us.
We use the documents provided by you to ensure that the information we have on file for your Company is valid and up-to-date. Your data will be used and stored in accordance with the Online Privacy Statement.
If your account has been suspended, please provide the requested details immediately to start using your account again.
If your account has been cancelled, please contact American Express. Please note: We may not be able to reinstate your account, and your profile may need to be set up again.
No. Only those Card Members whose Know Your Customer (KYC) information is missing are being contacted by American Express.
The main Program Administrator will be able to view the list of impacted Card Members and Program Administrators on our secure online portal.
Please follow the instructions within the email you received from American Express.
Yes. The main Program Administrator will be able to share the consolidated Card Member and Program Administrator information via our secure online portal. Please follow the instructions on the portal (You need to sign in using your @ Work credentials).
The Anti-Money Laundering (AML) and Know Your Customer (KYC) legislation is constantly being tightened. Your Date of Birth, along with your full name and residential address, will allow us to verify your identity and thereby remain compliant to the regulations.
The frequency with which we contact you for this type of information can change depending on various factors about you and your Company.
No. This information must be certified by the Authorizing Officer of the Company.
American Express defines a Program Administrator as one who oversees the Corporate Program. They request additional Corporate Cards, access reports, review billing statements, manage cash flow, and handle reconciliation as needed.
American Express defines an Authorizing Officer as an officer, partner, or representative of the Company with authority to open accounts in the Company’s name and bind the Company to the Agreement.
Beneficial Owner refers to Equity Owner and Control Person.
American Express defines an Equity Owner as an individual(s), i.e. a natural person who directly or indirectly owns 25% or more of the equity interests of the legal entity
There can be up to 4 Equity Owner associated with a Legal Entity.
Please note: Only an individual or natural person's details are requested. We do not request details for any corporations that may own 25% or more equity in the legal entity.
American Express defines a Control Person as an individual with significant responsibility for managing or directing the entity, including an executive officer or senior manager (e.g., Chief Executive Officer, Chief Financial Officer, Chief Operating Officer, Managing Member, General Partner, President, Vice President, Treasurer), or any other individual who regularly performs similar functions. While there could be multiple individuals with significant responsibility, only a single individual's details are being requested.
You should notify American Express immediately of a change/update to a Program Administrator by calling the American Express servicing phone number or by contacting the respective assigned Account Executive.
You can also reply to our email indicating that the named person is no longer in the role. Your account/profile will subsequently be removed from American Express.
Please contact the American Express servicing phone number or your Account Executive as you would today.
Please contact us at our US Know Your Customer Verification mailbox at customerverification@aexp.com to request the email again.
Please reach out to the American Express support team to get the account cancelled.
We're required to collect and periodically check the information of all Card Members that are part of your American Express® Corporate Card Program. The following information is required:
Card Member information
- Full Legal Name
as it appears on your government identification, including middle name if applicable - Full Physical Residential Address
P.O. Box, post office location, commercial mail receiving agency, or a registered agent cannot be accepted - Date of Birth
- SSN, ITIN or other valid government-issued ID (where applicable)
We will not require all Card Members to provide this information. Our Card Member communication will specify if this is needed. Where this information is required, the Card Member will also have to provide a copy of the government-issued ID if they do not have an SSN or ITIN
At a glance…
- How can I provide this information?
You will receive an email from
US-KYC@alerts.americanexpress.com
with a link that can be used to fill in and submit the relevant information to American Express securely
Still have questions?
Please check the Frequently Asked Questions below
You may also contact the American Express Customer Care or your Account Executive as you would today
American Express is required to periodically collect, update, and maintain the information of our customers to meet our regulatory obligations.
You have been contacted because we require you to share your KYC information to ensure your account is kept as up-to-date and accurate as possible.
* First name, Middle name (if applicable), and Last name
* Residential Address (including City, State/Province, Postal/Zip Code & Country, as applicable)
* Date of Birth
* Social Security number or equivalent, in certain cases
Please note: You will have to provide proof of identity if you do not have an SSN or ITIN.
You will receive an email from US-KYC@alerts.americanexpress.com with a secure link to provide the information requested.
To uphold our responsibility under Federal law to help the United States Government fight terrorism and money laundering, American Express is required to obtain, verify, and record information that identifies each person who opens an account. This includes your name, address, date of birth, and other information that will allow us to verify your identify.
In addition to regulatory requirements, American Express aims to ensure we maintain up-to-date customer information for our Corporate Programs in order to serve you better. Failing to provide this information may result in suspension and / or cancellation of your Account(s).
If you have additional questions, please reach out to your American Express Program Administrator or contact American Express using the details on your Card or on the website.
We are legally required to undertake certain procedures to establish the identity of our customers as well as ensure the information we have on file for our existing customers is kept up-to-date. If you have received an email or letter from us, it means that we need your information.
Yes.
If we are not able to successfully update the required KYC information, we will suspend your account(s) and ultimately cancel them.
If you do not have an SSN or ITIN information to provide, you must provide a foreign government-issued ID along with supporting evidence.
No.
The email or letter that you have received from us will advise you of the number of days that you have to respond back.
If you have concerns regarding the legitimacy of this email, please visit our Phishing & Scam Awareness link.
If the provided information is incomplete or if additional information is required, you will receive a follow-up communication from us.
We use the documents provided by you to ensure that the information we have on file for your Company is valid and up-to-date. Your data will be used and stored in accordance with the Online Privacy Statement.
If your account has been suspended, please provide the requested details immediately to start using your account again.
If your account has been cancelled, please contact American Express.
Please note: We may not be able to reinstate your account, and you may need to apply for a new Card/account.
No. Only those Card Members whose Know Your Customer (KYC) information is missing are being contacted by American Express.
The Anti-Money Laundering (AML) and Know Your Customer (KYC) legislation is constantly being tightened. Your Social Security number and Date of Birth, along with your full name and residential address, will allow us to verify your identity and thereby remain compliant to the regulations.
The frequency with which we contact you for this type of information can change depending on various factors about you and your Company.
The level of information required depends on the type of Company product held by the individual. For certain products, we do not need to collect the SSN, and hence you may not be asked for it.
American Express defines a Program Administrator as one who oversees the Corporate Program. They request additional Corporate Cards, access reports, review billing statements, manage cash flow, and handle reconciliation as needed.
Please contact the American Express servicing phone number or log in to your online account to update your details.
Please contact us at our US Know Your Customer Verification mailbox at customerverification@aexp.com to request the email again.
Please call the number on the back of your Card or reach out to the American Express support team to get the account cancelled.