SEE WHAT WE'RE DOING
TO REDUCE DISPUTES.
AND HOW YOU CAN HELP
PREVENT THEM TOO.
We're making it easier to manage disputes by continually updating our policies, so you can focus more on your business, and less on disputes.
WHAT HAVE WE DONE TO REDUCE DISPUTES?
We know how frustrating disputes can be. Below are a few policy updates
that we’ve put in place that have helped reduce disputes.
CHARGEBACK TIMEFRAME REDUCTION
The window to receive a disputes is now limited to
120 days from the Transaction date.**
REDISPUTES LIMITATION
We’ve limited the number of times a dispute can be raised on the same Transaction to 2, in most cases.
SUBSTITUTE RECEIPT
When a Card Member disputes a Transaction they don’t recognize, we’ll provide them with additional details about the Transaction up front, without contacting you.
COMPELLING EVIDENCE
Now you will have more ways to support your case for various Card-Not-Present Transactions, such as airline charges, digital goods and services,and digital recurring Transactions.
SAFEKEY®
SafeKey enabled Merchants will receive a shift in fraud liability on
Transactions sent through SafeKey.
These are just some of the dispute policy updates we've made. To learn more, download our Disputes Improvements Brochure.
DISPUTES EDUCATION CENTER
To help you better understand ways you can reduce
and prevent disputes, we’ve put together the following resources,
including useful tips, tools, and guides to keep you up to date.
Check out our Disputes Webinar Series to hear from subject matter experts on managing and preventing disputes
View our quick tips videos that can help you manage disputes and fraud
Understanding the
Disputes Process
Tips to Avoid Disputes
Preventing Fraud
Our one pager guides offer a quick reference to help reduce and manage disputes
EASILY MANAGE DISPUTES ONLINE
*Based on a comparison of aggregated US Merchant dispute and transaction data from 2017 to that of 2015, the year before the applicable disputes policy enhancements took effect. Some of the referenced changes expired in Q2 2018.
**Except for these disputes categories: 1. Goods/services not received. 2. Goods/services returned/canceled. 3. Redisputes. In these instances, the timeframe can extends lightly.
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