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TIP: Wire transfers are electronic transfers that deposit funds directly into your account. Cash letters (or drafts) are paper checks that can be sent to you by post.

Requesting a Quote for Incoming Wire Transfers/Cash Letters

To access Incoming Payments, go to Create & Manage Payments > Incoming Payments, then:

  • 1Choose Wire or Cash Letter from the Product drop-down menu.

  • 2Select the currency you want to receive from the Incoming Currency drop-down menu.

  • 3Enter the Incoming Amount you want to receive.

  • 4Select the account you would like credited from the Credit Account drop-down menu.

  • 5Enter the Value Date on which you expect the payment to be received by clicking the appropriate date on the pop-up calendar. The Value Date will normally default to two business days after date of creation.

TIP: Incoming payments can only be held for five business days. If funds are not received within five business days, your payment may be canceled due to rate fluctuations. The rate for incoming payments is indicative and may change. If this happens, your Account Manager will contact you with the current rate.


Once you have entered all the mandatory information, click Quote. The Summary box will then show the transaction details, including the Amount, Rate, Subtotal, Fee, and Total Credit. How long the quote is valid for will be indicated in the gray message. If the rate expires, or if you are otherwise unsatisfied with the quoted rate, you can click Re-Quote for a new rate.

Entering Payment Details for the Originating Payer

You must enter the information for the customer sending the payment. To do so, either select from your Existing Originating Payer List or click Create New.

  • To select from the existing list, simply search or scroll through the names on the left and click the appropriate one; the information fields on the right will be automatically populated.

  • To create a new Originating Payer, manually enter the information in the fields on the right, ensuring that all mandatory fields are completed. For more details, view the Managing Originating Payers tutorial.

TIP: Notes for You/Internal comments are for your use only; they will not be viewable by your Originating Payer.

Completing your Payment

Once you have entered all the mandatory information, you have two options:

  • 1Click Accept to execute the transaction immediately. If successful, you will see ‘Your Payment is Complete’ followed by the Payment Reference Number.

  • 2Click Send for Approval if you do not have the required authorization level to approve the transaction. With this option, you can email an approver by checking the appropriate box. The transaction will be routed to the Approve a Payment queue. For more details, view the Approving a Payment tutorial.

With both options, you will be able to Print Details of the transaction, or Save as PDF.

Contact us

Existing members

Our Customer Service team is available 24 hours a day, Monday through Friday. 1 833 319 7265.

New members

New to American Express? Give us a call on 1 833 319 7265. Our Customer Service team is available 24 hours a day, Monday through Friday.

Make International Payments

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