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To access Modify a Payment, go to Create & Manage Payments > Modify a Payment.

  • Locate the payment you would like to modify, check the appropriate box and click Modify at the lower right of the page.

  • You can also delete saved payments from here by checking the appropriate box and clicking Delete at the lower right of the page.

Modifying a Payment

Once you’ve selected the payment you wish to modify, a new page will appear asking you to make modifications as required. This process is the same as when creating a payment. For more details, view the Creating a Payment tutorial.

Requesting a Quote

Once you have made any modifications, click Quote for an exchange rate. The Quote expiry date will be indicated in the orange box. If the rate expires, or if you are otherwise unsatisfied with the quoted rate, you can click Re-Quote for a new rate.

Completing your Payment

Once you have entered all the mandatory information, you have two options:

  • 1If you have the required authorization, click Accept to execute the transaction immediately. As an additional security measure, you must re-submit your Username and Password. Then click Approve Payments. If successful, you will see ‘Your payment is complete’ followed by the Payment Reference Number.

  • 2If you do not have the required authorization level, click Send for approval and check the box to alert an approver by email. The transaction will be sent to Approve a Payment. For more details, view the Approving a Payment tutorial.

With both options, you will be able to Print Details of the transaction or Save as PDF.

Contact us

Existing members

Our Customer Service team is available 24 hours a day, Monday through Friday. 1 833 319 7265.

New members

New to American Express? Give us a call on 1 833 319 7265. Our Customer Service team is available 24 hours a day, Monday through Friday.

Make International Payments

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